Mid-Atlantic Region

Bristol Myers Squibb•Baltimore, MD

3d•Remote

About The Position

The Enterprise Access & Reimbursement Manager (ARM) is a customer-facing role within the Patient Access Support Services (PASS) organization, focusing on the Hematology, Oncology, and Cardiovascular portfolio. This role is responsible for building and maintaining strong, long-term relationships with customers across a defined geography, representing BMS Patient Access Support and Programs. The ARM provides professional, compliant, and ethical access and reimbursement support, education, and resources to facilitate clinical decisions for patients. This position requires collaboration with the PASS program management team, Access Strategy, Field Sales, and the Market Access Field Team. This is a field-based position in the Mid-Atlantic region, specifically within the Maryland/Delaware area.

Requirements

Bachelor’s degree or equivalent required.
Minimum of 5+ years in pharmaceuticals and/or related healthcare experience.
Strong interpersonal and communication skills.
Demonstrated performance in strategic analysis, leadership, critical thinking, leading without authority, and the ability to collaborate effectively and efficiently within a matrix organization.
Must meet the requirements of a Qualified Driver for a Company-provided vehicle.
Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.

Nice To Haves

Account management skills.
Experience in the buy and bill and specialty pharmacy market.
Prior customer-facing responsibility.
Patient reimbursement experience.

Responsibilities

Builds and maintains professional contacts with office staff in private practice, medical group practices, hospitals, and others in the patient care continuum.
Develops deep market access expertise in the assigned geography, anticipating implications for BMS brands and key competitors in areas of enterprise focus and patient support priorities.
Maintains expertise in the changing healthcare landscape, including market trends and payer dynamics.
Proactively shares reimbursement-related education with offices, educating staff on enrolling appropriate patients into BMS patient support programs.
Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care post-clinical decision.
Compliantly shares account knowledge and insights to enhance a unified BMS matrix team approach.
Provides Home Office-approved reimbursement-related updates to District Managers and sales representatives within their geography as appropriate.
Complies with all laws, regulations, and policies governing the conduct of BMS.

Benefits

Health Coverage: Medical, pharmacy, dental, and vision care.
Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
Work-life benefits include: Flexible time off (unlimited, with manager approval) for US Exempt Employees.
11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees).
For Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
Unlimited paid sick time (based on eligibility).
Up to 2 paid volunteer days per year.
Summer hours flexibility (eligibility may vary).
Leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs.
Annual Global Shutdown between Christmas and New Years Day.