Patient Access Support Services, Enterprise Access & Reimbursement Manager - Nashville, TN/Mid-Atlantic Region

Bristol Myers Squibb • Nashville, TN

3d • Remote

About The Position

The Enterprise Access & Reimbursement Manager (ARM) is a customer-facing role within the Patient Access Support Services (PASS) organization, focusing on the Hematology, Oncology, and Cardiovascular portfolio. This position is responsible for building and maintaining strong, long-term relationships with customers across a defined geography, representing BMS Patient Access Support and Programs. The ARM provides access and reimbursement support, education, and resources in a professional, compliant, and ethical manner to support clinical decisions for patients. This role requires collaboration with the PASS program management team, and matrix colleagues across Access Strategy, Field Sales, and the Market Access Field Team. This is a field-based position in the Mid-Atlantic Region, within the Nashville, TN geography/area.

Requirements

• Strong interpersonal and communication skills.
• Demonstrated performance in strategic analysis, leadership, critical thinking, leading without authority and the ability to collaborate effectively and efficiently within a matrix organization.
• Bachelor’s degree or equivalent required.
• Minimum of 5+ years in pharmaceuticals and/or related Healthcare experience.
• Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity.
• Must meet the requirements of Qualified Driver, as determined by the Company, for operation of a Company-provided vehicle.

Nice To Haves

• Account management skills and experience in the buy and bill and specialty pharmacy market is preferred.
• Prior customer facing responsibility, along with patient reimbursement experience is preferred.
• Prefer candidate to live in within territory geography boundary.

Responsibilities

• Builds and maintains professional contacts with office staff in private practice, medical group practices and/or hospitals, and others in the patient care continuum.
• Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands (and their key competitors) in areas of enterprise focus and patient support priorities.
• Maintains expertise in changing healthcare landscape, including market trends and payer dynamics.
• Proactively shares reimbursement related education to offices as appropriate, educating staff on enrolling appropriate patients into BMS patient support programs.
• Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care, post the clinical decision.
• Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach.
• Provides Home Office approved reimbursement related updates to District Manager and sales representatives within own geography as appropriate.
• Complies with all laws, regulations and policies that govern the conduct of BMS.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager