Enrollment Trainer

Denver Health and Hospital Authority•Denver, CO

2h•Onsite

About The Position

We are recruiting for a mission-driven Enrollment Trainer to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department HCPF Enrollment Contract Job Summary Under general supervision, develops, performs and evaluates new hire and ongoing training of Enrollment staff. Conducts quality assurance reviews of work completed in the Enrollment Services Department. Maintains and enforces a quality assurance program that promotes continuous improvement. Develops and delivers training materials for new and existing staff and provides ongoing training and support to Enrollment staff.

Requirements

High School Diploma or GED Required
less than 1 year Prior experience in presenting and creating training material. Required
1-3 years of experience with the State CBMS system Required
Advanced knowledge of medical and/or public assistance programs including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
Knowledge of federal and Colorado Statutes, legislative initiatives and regulations, as well as federal, state and local policies.
Understands the principles of adult learning theory and can apply them in each training session.
Advanced knowledge of the eligibility determination system CBMS.
Skilled in analytical thinking, problem solving, and process improvement.
Skilled in providing excellent customer service.
Skilled in presenting training material in group settings.
Ability to develop various training materials and desk aids for distribution in training sessions.
Ability to disseminate program information, policies, rules and regulations.
Ability to train, mentor and coach Enrollment staff for continuous improvement.
Ability to communicate orally and in writing in a thorough, clear, and professional manner.
Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion.
Ability to consistently implement and present program, department and organizational policies and procedures.
Ability to work well in teams and independently to get projects done, and to work with those at all levels of the organization.
Ability to quickly adapt to change.
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Knowledge of CBMS, Salesforce, Five9 and Epic systems.

Nice To Haves

Bilingual preferred.

Responsibilities

Conducts new hire and ongoing training for Enrollment staff.
Develops training schedules and materials for new hire and ongoing trainings and prepares these materials for distribution prior to each training session.
Performs Quality Assurance reviews of all new hires to assess the effectiveness of the training and the readiness of the new hires to perform the required job functions.
Maintains current knowledge of CBMS, Medicaid, Buy-In, CHP+, CICP, DFAP and Connect for Health Colorado program requirements, and of all systems to verify relevant enrollment information.
Ensures the accuracy of data entry into State CBMS system and Denver Health internal systems by performing case reviews.
Conducts one-on-one coaching with Enrollment Specialists on a monthly basis concerning State CBMS system and Denver Health internal systems.
Serves as “gatekeeper” for the Enrollment Services department by transferring cases to Enrollment Specialists and/or County Human Services departments.
Monitors trends to minimize preventable errors and rectifies performance through coaching in order to reduce incorrect Medical Assistance program eligibility approvals.
Provides training and support to Enrollment staff regarding CBMS, Medicaid, Buy-In, CHP+, CICP, DFAP and Connect for Health Colorado policies and procedures.
Helps collect case files in response to internal and external audit requests and prepares responses to any resulting audit findings.
Resolves CHP+ appeals under the direction of the training manager.
Researches and submits help desk tickets to the Governor’s Office of Information Technology for the entire department.
Works closely with State entities to resolve high profile and problematic buy-in cases.
Promotes positive interpersonal relationships with fellow employees, physicians, patients and visitors. Treats all individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications.
Performs other duties as assigned.

Benefits

generous paid time off
fully paid parental leave
exceptional retirement contributions
comprehensive health coverage
nationally recognized well-being programs
tuition assistance
career advancement pathways
professional development
meaningful financial advantages
loan forgiveness eligibility
employer contributions
Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer