Enrollment Specialist
Ivy Tech Community College•South Bend, IN
•$41,000 - $44,000•Onsite
About The Position
The Enrollment Specialist (ES) provides support for students as they navigate the college system from application through the first several weeks of their first semester. Emphasis is placed on guiding newly admitted students through enrollment steps, course registration, and initial engagement to promote first-semester success. The ES helps students identify challenges, define goals, and access campus and community resources to foster persistence. This role requires proficiency in processes related to assessment, first-semester advising, registration, financial aid, and business support services.
Requirements
- Associate degree required.
- Strong interpersonal and oral/written communication skills with the ability to positively interact with students, staff, and faculty.
- Strong administrative and computer skills.
- Ability to take initiative and exercise independent judgment in applying college policies.
- Flexibility to attend meetings or events outside normal working hours.
- Ability to work collaboratively in a team environment.
Responsibilities
- Conduct targeted outreach to newly admitted students to coach them through enrollment steps and prepare them for the first weeks of classes.
- Manage a caseload to promote retention, persistence, and student success through proactive interactions and interventions.
- Maintain and monitor case notes in electronic student record systems.
- Assist students with assessment processes, including reviewing and applying assessment waivers.
- Make referrals to appropriate resources such as study materials, the Tutoring Center, or the academic advising center.
- Advise students on degree programs, prerequisites, and course scheduling.
- Assist students in developing individualized Academic Completion Plans that outline course sequencing, milestones, and strategies to support timely degree completion and academic success.
- Maintain up-to-date knowledge of college programs and policies to provide accurate advising.
- Counsel and assist students with online registration and the Degree Completion Tracker system.
- Answer registration-related questions and guide students through scheduling processes.
- Provide general guidance and make referrals to the Financial Aid Office regarding FAFSA, verification, loan eligibility, scholarships, work-study, and state/federal awards.
- Respond to inquiries related to bookstore accounts, fund disbursements, tuition and fees, payment options and payment plans, accounts, collections, refunds, and bursar holds.
- Refer students to the Business Office as needed.
- Participate in training, education, and professional development activities as necessary to stay current with the skills and knowledge required to perform the duties of the job.
- All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Benefits
- Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
- Dental plan with no-cost preventive services and coverage for orthodontia
- Vision plan with low-cost exams and allowances for glasses or contact lenses
- Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
- Wellness program with opportunities to earn $250 in Wellness Rewards
- Flexible Spending Accounts for healthcare (limited purpose) and dependent care
- 10% employer retirement contribution, fully vested after two years
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
- Short-term and long-term disability benefits
- Fee remission for employees, spouses, and dependent children
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Paid professional development opportunities
- Generous paid time off, including vacation, sick leave, holidays, and winter recess
- Flexible work arrangements where available
- Paid childbirth recovery leave (8 weeks)
- Paid parental leave (4 weeks)
- Eligibility for Public Service Loan Forgiveness
- Additional discounts on gym memberships, transportation, and various retail services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
