Enrollment Specialist

Thyme Care

3d • Remote

About The Position

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply, and taking the time to understand each member’s needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member. This role reports into our Enrollment Specialist Team Lead and in it you will be expected to make outbound calls to anywhere from around 80 - 100 prospective members every day, depending on your assignment. To ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

Requirements

• Experience in sales roles. You know how to build trust, listen deeply, and overcome objections, and you want to continue to hone this skill.
• Recent college graduates with 1+ years of experience in a fast-paced environment.
• A member-first Approach. You’re personally motivated by our mission and are passionate about helping people during one of the most challenging seasons in their lives.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them.
• Growth Mindset. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are a clear and articulate communicator, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
• Comfort with technology. You have experience working with Zoom, Google Suite, and Slack, and are comfortable learning new technologies with minimal guidance.
• Start-up Flexibility. You understand that rapid changes to the business, strategy, and priorities is par for the course and you are energized by start-up life.
• Private Working Environment. To ensure member privacy and compliance with healthcare privacy laws, you must operate in a private, quiet and secure environment during the entirety of your scheduled shifts, and have reliable, high speed internet available at all times (and the ability to check/verify this prior to joining).
• Successful candidates are resilient, goal-oriented, adaptable, and energized by connecting with people during critical moments in their lives.
• Must be located within the lower 48 United States due to contractual limitations with accessing PHIs.

Nice To Haves

• Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

Responsibilities

• Complete virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations.
• Complete around 80 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey.
• Build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal.

Benefits

• Choice of great medical, dental, and vision insurance plans
• Generous vacation policy
• Bonus potential: Up to $2,500 per quarter (up to $10,000 annually) for exceptional performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree