Enrollment Systems Intern - (Immediate Opening)

IDEA Public Schools•El Paso, TX

7d•Hybrid

About The Position

The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment. This is a part-time hybrid position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate. Travel to IDEA training events or step-back may be required.

Requirements

Knowledge in Excel, PowerPoint, and Word
Strong customer service skills
Multi-task oriented
Must be able to sit for extended periods of time without being able to leave the work area
Must be able to work independently with minimal supervision
Must be able to lift and carry or otherwise move 15 pounds (occasionally)

Nice To Haves

High School Diploma, associate or bachelor's Degree preferred
Planning and organizing skills
Interpersonal, relationship building skills
Has propensity for actions, willing to make mistakes by doing in order to learn and improve quickly

Responsibilities

Support assigned team with daily operational, administrative, and project-related tasks.
Assist with organizing, tracking, and maintaining information relevant to team priorities.
Prepare summaries, reports, presentations, or materials to support team initiatives.
Support special projects and follow-up activities as assigned.
Manage Zendesk support tickets related to STREAM and enrollment data
Conduct conversion outreach to prospective student leads gathered through IDEA’s CRM platform, HubSpot
Respond to recurring enrollment data requests
Develop and update milestone trackers
Assist with enrollment related data analysis
Conduct audits for enrollment milestones to ensure compliance with department SOPs and best practices
Develop task management and accountability systems to ensure all department commitments, deliverables, and deadlines are met
Own change management and versioning of department resources (updating playbooks, templates, scripts, etc.)
Manage updates to the department hub site