Enrollment Specialist - (Spanish Speaking Required - Hybrid Remote)

Big Brothers Big Sisters of Long Island•Westbury, NY

2d•Hybrid

About The Position

The Enrollment Specialist is responsible for assessing and supporting volunteers and children in one-on-one mentoring relationships through the enrollment process for Big Brothers Big Sisters of Long Island. This role works closely with parents/guardians and community partners to facilitate positive mentorship relationships. The Enrollment Specialist will ensure a seamless and efficient enrollment process for all participants.

Requirements

Bachelor’s degree in Social Work (BSW) or related field.
Bilingual (Spanish/English) required.
Experience in the social services field is preferred.
Familiarity with psychological diagnoses and medications is a plus.
Strong verbal and written communication skills.
Proficiency in Microsoft Office (Outlook, Word).
New York State Driver’s License and the ability to travel across Nassau/Suffolk Counties.

Responsibilities

Assess the eligibility of volunteers and mentees for participation in the Big Brothers Big Sisters program.
Conduct volunteer enrollment processes, including: Individual orientations, interviews, home visits, and other relevant steps.
Facilitate client enrollments by conducting parent/child interviews, providing child safety education, and completing enrollment procedures.
Identify families needing alternative or additional services and make appropriate referrals.
Maintain ongoing engagement with Ready to be Matched (RTBM) youth and families through regularly scheduled updates and activities.
Partner with schools to foster appropriate youth referrals.
Review and follow up on references to gather additional information for assessments.
Conduct volunteer and client reassessments as needed.
Identify and remove any barriers that may interfere with the enrollment process.
Analyze all enrollment information to recommend participants for the program and match volunteers with children based on qualifications and interests.
Consult with other staff members as needed for matching decisions.
Provide thorough assessments and match recommendations for participants based on individual evaluations.
Maintain accurate, timely records for each match, leveraging technology for data reporting and analysis.
Facilitate in-person match meetings and manage schedules to accommodate volunteers and families.
Provide ongoing support for matches, focusing on child safety, relationship development, positive youth outcomes, and volunteer satisfaction.
Utilize active listening and questioning techniques to coach match participants and ensure clear communication.
Apply child safety and risk management protocols across all aspects of the role.
Identify and address potential challenges within matches and intervene to support successful resolutions.
Develop strategic interventions for matches requiring extra support to foster positive relationships.
Conduct and track match surveys to assess the impact of the program and meet goals for completion rates.
Conduct exit interviews for match closures, assessing reasons and potential for re-matching.
Support the agency's philanthropic efforts by fostering potential donor relationships and business partnerships.
Represent the organization positively within the community and collaborate with internal teams on additional projects as needed.
Attend training sessions and meetings as directed by the supervisor.
Additional duties as assigned.