Enrollment specialist (Pueblo)

Servicios de La Raza•Pueblo, CO

2d•$65,000 - $68,000•Hybrid

About The Position

The Health Enrollment Specialist supports the mission of Servicios de La Raza by helping individuals, youth, and families gain access to affordable health care coverage. This role exercises independent judgment in assessing clients’ healthcare benefit needs, providing enrollment guidance, and coordinating referrals to ensure equitable access to Medicaid/CHP+, marketplace subsidies, and other low-cost programs. The Health Enrollment Specialist also develops strategies for outreach and education, tracks enrollment outcomes, and maintains accurate documentation. By bridging gaps in coverage and advocating for underserved communities, this position strengthens client health outcomes and contributes to the agency’s broader mission of equity and community well-being.

Requirements

High School Diploma or equivalent
Two years of experience in a community-serving non-profit setting preferred
Respects the agency’s values and is accountable to living the mission of Servicios de La Raza
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Creates novel solutions with measurable value for existing and potential clients; experiments with new ways to solve problems and seize opportunities that result in unique and differentiated solutions
Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Maintains stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization
Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public

Nice To Haves

Two years of experience in a community-serving non-profit setting

Responsibilities

Assess the healthcare benefit program needs of individuals, youth, and families, applying professional judgment to determine eligibility and appropriate programs
Facilitate enrollment in public health care assistance programs, including Medicaid/CHP+, marketplace subsidies, and other low-cost options
Provide in-person, virtual, and phone assistance regarding health insurance options, exercising discretion to tailor guidance to individual client circumstances
Plan and facilitate community education regarding health benefit options and the Affordable Care Act (ACA), adapting materials and approach to community needs
Facilitate linkage to care through appropriate internal and external referrals, including certified brokers and other community resources
Support clients in the referral process for appeals, grievances, or complaints regarding healthcare to appropriate external agencies
Develop follow-up plans to ensure complete enrollment, retention, and identification of gaps in healthcare coverage
Maintain knowledge of state coverage changes, policies, procedures, and resource availability, applying this knowledge to guide client decisions
Accurately track and record all health enrollment applications and outcomes, ensuring compliance with agency standards
Screen Coloradoans for SSI/SSDI eligibility
Assist Coloradoans with a disabling condition with the completion and submission of SSI/SSD applications
Screen Coloradoans with a disabling condition for eligibility of additional Federal, State, and/or Local Benefits, such as SNAP and Medicaid, while screening for SSI/SSDI eligibility.
Provide input and recommendations on programmatic improvements based on client and community data
All members of the SDLR workforce are expected to support the agency’s community outreach, civic engagement, and recruitment efforts
Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, informational outreach, and public speaking
Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities
Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public
Other duties as assigned