Enrollment Specialist

Synchrony • Orlando, FL

1d • $26 - $35 • Hybrid

About The Position

The Enrollment Specialist is responsible for identifying and converting healthcare providers into CareCredit partners by guiding them through the enrollment process and ensuring a smooth onboarding experience. This role combines proactive sales outreach with operational execution, including prospect engagement, provider education, and coordination of enrollment documentation. The Enrollment Specialist works directly with prospective providers to communicate the value of CareCredit, qualify opportunities, and manage enrollment submissions from initial contact through underwriting review and activation. Success in this role requires strong outbound engagement, attention to detail, and the ability to manage multiple opportunities while delivering a positive provider experience.

Requirements

• A Minimum 2 years of Inside or Outside Phone Sales experience
• Bachelor’s degree preferred or equivalent years of relevant experience.
• Prior experience in inside sales, outbound calling, or lead qualification environments preferred
• Experience using Salesforce or similar CRM tools preferred
• Comfortable conducting outbound calls and engaging providers through proactive outreach
• Demonstrated ability to identify sales opportunities and convert qualified leads into new business
• Strong client acquisition and prospecting skills
• Strong phone presence with the ability to build rapport and communicate value clearly
• Ability to work in a fast-paced sales environment while managing multiple leads, enrollments, and follow-up activities
• Strong organization, prioritization, and time-management skills
• Skilled with Microsoft Office tools including Outlook, Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Strong listening skills and the ability to respond effectively to provider questions or objections
• Customer-focused mindset with the ability to deliver a positive provider experience
• Team-oriented with the ability to collaborate across internal partners
• Adaptable and comfortable working in an evolving environment with new tools, processes, and technology
• Passion for sales and delivering results
• Bilingual (English/Spanish) preferred
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

• Bachelor’s degree preferred or equivalent years of relevant experience.
• Prior experience in inside sales, outbound calling, or lead qualification environments preferred
• Experience using Salesforce or similar CRM tools preferred
• Bilingual (English/Spanish) preferred

Responsibilities

• Identify and pursue new sales opportunities with healthcare providers through multiple lead channels including inbound inquiries, outbound calls, referrals, trade show leads, and marketing-generated prospects.
• Conduct outbound prospecting and follow-up outreach to engage potential providers, qualify opportunities, and generate interest in CareCredit enrollment.
• Utilize a consultative selling approach to identify key decision makers, understand provider needs, and communicate how CareCredit solutions support their practice and patients.
• Present and educate providers on the benefits of CareCredit, address common objections, and guide providers through the enrollment process.
• Translate CareCredit services, programs, and promotions into clear value propositions for providers.
• Identify opportunities to expand relationships by introducing CareCredit to additional provider locations or affiliated practices.
• Establish and maintain professional relationships with provider contacts to support enrollment completion and future engagement.
• Accurately enter and manage lead, prospect, and account activity within Salesforce; maintain organized records and follow-up tasks to support pipeline management.
• Review enrollment requirements with providers and assist in gathering required documentation to ensure accurate and timely submission.
• Submit completed enrollment applications and supporting documentation to underwriting for review and partner with internal teams to resolve questions or account discrepancies.
• Partner with internal teams to support provider onboarding and ensure a smooth transition from enrollment to activation.
• Effectively manage a daily pipeline of leads and enrollment opportunities while maintaining consistent outreach and follow-up activity.
• Consistently meet or exceed monthly sales goals and key performance metrics.
• Perform other duties and/or special projects as assigned

Benefits

• The hourly rate range for this position is $25.50 - $35.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.
• Actual compensation offered within the posted salary range will be based upon work experience or skill level.
• option to work from home near one of our Hubs or come into one of our offices.
• You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
• When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued.
• More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
• We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED