Enrollment Specialist

GT Independence Careers•Dothan, AL

17h•Remote

About The Position

The Enrollment Specialist provides face-to-face personal service to consumers, their circle of support (i.e. families, guardians, case managers/supports coordinators), and host agencies in the state of Alabama. This is a remote position, and daily travel is required. Mileage is reimbursed at the federal rate. GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, supporting tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we give you the space and support to grow and thrive.

Requirements

1 year of experience in a related field
Strong oral and written communication skills
Personal computer skills, specifically Microsoft Office products
Knowledge of principles and processes for providing customer service
Strong ability to participate in a highly effective team
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.
Have or willing to obtain a Notary Public license.

Nice To Haves

Associate degree or Bachelor’s Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.

Responsibilities

Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
Ensures enrollment documents are complete and accurate.
Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
Maintains confidentiality and HIPAA compliance.
Upholds company values and mission.
Other duties as assigned.