Enrollment Specialist

Bright Horizons•Newton, MA

2d•$21 - $22•Remote

About The Position

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. The Enrollment Specialist plays a vital role in ensuring the success of the enrollment process for our Childcare Centers. As an individual contributor, this role focuses on operational excellence, data accuracy, and timely communication to support enrollment goals. The Enrollment Specialist works closely with Enrollment Managers, Early Childcare Center Directors, and other stakeholders to streamline processes, maximize actionable opportunities, and provide high-quality support for both internal teams and families. This is a Remote position available in the United States, with a heavy preference for someone residing in the Eastern Time Zone.

Requirements

1 year experience in customer service, data management, or operations support
Bachelor's Degree (3 additional years of experience in customer service, data management, or operations support would be considered in lieu of applicable degree)
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Nice To Haves

2 or more years experience in customer service, data management, or operations support
Strong organizational and multitasking skills, with an ability to prioritize tasks and meet deadlines
Exceptional attention to detail and accuracy in data entry and reporting
Excellent written and verbal communication skills, with a customer-focused mindset
Proficiency in CRM systems and tools (e.g., Salesforce), as well as Microsoft Office and Google Suite
Self-starter with the ability to work independently and as part of a collaborative team

Responsibilities

Ensure timely transitions are executed to enable Enrollment Managers to extend offers further into the future, maintaining a smooth flow of the enrollment pipeline
Regularly update and maintain Requested Enrollment information to maximize actionable opportunities and improve forecasting accuracy
Frequently update space availability to provide real-time, accurate data for the contact center to better support prospective families.
Provide portfolio coverage for Enrollment Managers during absences, ensuring consistent communication with families and seamless enrollment management
Serve as a resource to families, answering questions and addressing concerns when Enrollment Managers are unavailable
Generate and distribute regular enrollment activity reports for center directors, keeping them informed of key metrics, opportunities, and pipeline progress
Collaborate with center directors to address enrollment opportunities and support strategic decision-making
Participate in special projects as assigned, contributing to initiatives that enhance enrollment efficiency and customer experience
Conduct proactive outreach based on identified opportunities, ensuring families remain engaged and informed throughout the enrollment process