Enrollment Specialist - Street Team Medicine
About The Position
The Enrollment Specialist – Street Medicine provides field-based outreach and enrollment assistance to individuals experiencing homelessness in unsheltered settings. The role assists eligible individuals with Medi-Cal, Covered California, and CalFresh applications; Medi-Cal renewals and redeterminations; and Primary Care Provider (PCP) changes, in accordance with applicable program requirements. As part of a multidisciplinary Street Medicine team, the Enrollment Specialist coordinates with medical providers, nurses, behavioral health staff, case managers, and outreach workers in community settings, including Skid Row and surrounding areas. Services may be delivered aboard the Street Medicine Mobile Unit or through foot-based outreach. The specialist communicates respectfully with individuals facing barriers to healthcare and public benefits, helps them navigate enrollment processes, and connects them with appropriate resources. The role requires field-based work, including regular standing and walking, outdoor work in varying weather, and movement across uneven urban terrain. The schedule is flexible and may include occasional early mornings, evenings, or weekends based on program needs and applicable scheduling policies. Workforce members are recommended to be fully vaccinated against COVID-19.
Requirements
- Minimum of one year of experience in healthcare outreach, enrollment, or a related field.
- High school diploma or equivalent required.
- Strong written and verbal communication skills.
- Ability to work independently in field-based settings.
- Demonstrated compassion and commitment to trauma-informed care.
- Regular standing and walking, including extended periods of field-based outreach during a shift.
- Ability to work outdoors in varying weather conditions and move across uneven terrain, sidewalks, encampments, and other urban environments encountered during outreach.
- Occasional bending, reaching, kneeling, and crouching as required by job duties.
- Ability to interact with individuals who may be experiencing medical, behavioral health, or substance use-related challenges while following applicable safety protocols.
- Ability to safely enter and exit the Street Medicine Mobile Unit multiple times per shift.
Nice To Haves
- Associate degree in a related field, such as public health, healthcare administration, or human services.
- Experience working with individuals experiencing homelessness.
- Bilingual proficiency in English and Spanish.
- Certified Application Assistant (CAA) credential.
- Valid California driver’s license and proof of insurance if driving is an essential function of the position.
Responsibilities
- Conduct field-based outreach in coordination with the Street Medicine Mobile Unit.
- Conduct outreach in Skid Row and surrounding communities to engage individuals experiencing homelessness.
- Assist individuals with Medi-Cal, Covered California, and CalFresh applications, subject to applicable eligibility requirements.
- Assist with Medi-Cal renewals and redeterminations.
- Provide assistance with Primary Care Provider (PCP) change requests.
- Provide information about health coverage benefits, eligibility criteria, and program use.
- Assist individuals with gathering required documentation and completing enrollment forms.
- Help individuals navigate enrollment-related barriers and connect them with appropriate resources.
- Follow up on enrollment requests and coverage status, as appropriate.
- Maintain accurate enrollment records, tracking logs, and related documentation in accordance with organizational policies and applicable requirements.
- Coordinate with Street Medicine clinical and case management teams regarding enrollment support and referrals, consistent with applicable privacy requirements.
- Participate in outreach events, community engagement activities, and mobile unit operations.
- Work a flexible schedule, including occasional early mornings, evenings, or weekends, based on program needs and applicable scheduling policies.
- Adhere to organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
- Participate in required safety and compliance trainings and apply learned practices in daily work activities.
- Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
- Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
- Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
- Participate annually in JWCH’s AIDET customer service training and apply the AIDET communication framework in patient encounters or team discussions.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage for employees working 30 or more hours per week.
- Monthly employer-sponsored allowance to assist with health premiums.
- Funded Health Savings Account up to the deductible for carrier-approved medical expenses.
- Paid time off, including vacation and sick leave.
- 13 paid holidays.
- 401(k) Safe Harbor Profit Sharing plan.
- Mileage reimbursement.
- Short- and long-term disability plans (LTD/STD).
- Life insurance policy and AD&D.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
