Remote - Enrollment Specialist
About The Position
CareHarmony is a venture-backed start-up formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services. We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients. An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.).
Requirements
- Strong people skills
- Proven adaptability in a high-volume sales space
- Ability to meet deadlines and metrics
- Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
- Proven ability to work within a team dynamic and be a leader
- Articulate a warm and professional etiquette when speaking on the phone to patients
- High-quality data entry skills with the ability to multi-task
- Natural ability to express empathy with a patient-focused mindset and engagement
- Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
- Associate degree or higher
- US-Based
Responsibilities
- Work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program.
- Establish rapport with potential patients and tailor messaging based upon their demographics, unique health concerns, and insurance.
- Deliver high call volume, spending in excess of 80% of your time on the phone.
- Work within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype).
- Take thorough notes in real-time on telephone conversations.
Benefits
- Fully remote position
- Consistent schedule - Full-Time Monday – Friday
- Career growth - Many of our team members move up in the company at a faster-than-average rate.
- Control your earning potential - This role is paid hourly plus eligibility for incentive compensation
- Health Benefits (core medical, dental, vision)
- 401k with match
- Paid Holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
