Enrollment Specialist

Alvin College•Alvin College, TX

1d•Onsite

About The Position

This is a Full-Time clerical position that supports the Alvin College Welcome Center. The Enrollment Specialist provides services for enrollment, registration, and general student services for prospective and current credit students.

Requirements

High school diploma or equivalent
At least six (6) months office experience in a high-energy, customer focused environment
Bi-lingual English/Spanish

Nice To Haves

One (1) year of experience in Student Services
Associate degree or higher
Experience with Ellucian Colleague
Experience with Microsoft Office Suite
Requires demonstrated customer service experience
Requires accuracy and attention to detail
Requires stamina during peak periods
Must be able to problem solve and think creatively
Typing, filing and general office skills are required
Must have excellent interpersonal and communication skills
Ability to follow general procedures, yet make decisions on an individual basis
Must have the dexterity required to operate keyboard-based equipment such as computers
Ability to work extended office hours during peak periods of registration
Must be able to work pre-selected late shifts throughout the semester
Must be able to perform duties in a high-activity, busy work environment
Demonstrated ability to effectively assist multiple students while balancing competing priorities

Responsibilities

Serves as primary contact for all incoming calls to the Alvin College Welcome Center and Recruitment and Admissions live chat
Serves as the first point of contact for all Welcome Center guests and provides general information about college services and activities
Assess and processes required admissions documentation and releases admission holds on student records
Triages students’ needs and makes referrals to admissions, academic advising, career services, and counseling services
Provides one-on-one instruction to students with Apply Texas application completion and program changes
Determines and processes district residency classifications
Provides information to students about college degree plans, program requirements, and admissions deadlines
Accepts documentation and forms needed for admissions and registration
Must maintain knowledge of state regulations regarding residency, tuition exemptions and waivers, THECB policies that affect students, and federal privacy (FERPA) laws
Maintains inventory of office supplies and prepares orders of needed items each semester
Other duties as assigned by the Admissions and Retention Supervisor