Enrollment Specialist

Habitat Health•West Covina, CA

12d

About The Position

Habitat Health provides comprehensive medical care and support for daily needs to older adults through the Program of All-Inclusive Care for the Elderly (PACE), delivering coordinated clinical and social care in its centers and participants’ homes. The Enrollment Specialist supports Habitat Health’s growth by managing the end-to-end enrollment journey for prospective participants. Working closely with the Outreach Specialist, Enrollment RN, Interdisciplinary Team (IDT), and center leaders, the specialist guides prospective participants and caregivers through enrollment, helps remove barriers, and supports informed decision-making. The role coordinates enrollment activities and builds trusted relationships to provide a seamless, participant-centered experience while following organizational policies and regulatory requirements. The position includes conducting enrollment visits at participants’ homes, at a center, or virtually, and contributing to community awareness and outreach. Team members may work in healthcare, administrative, community, or remote environments depending on role needs, and may travel between work sites or community locations. The role includes participant-facing health, infection-control, and vaccination requirements as applicable. The anticipated base salary is $70,304–$73,819 annually. The position is eligible for a target monthly bonus and may be eligible for additional incentive compensation. Habitat Health describes a comprehensive benefits package that includes medical, dental, and vision insurance; paid parental leave; short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan with a match; paid time off; and company-paid holidays. Employment is at-will.

Requirements

Bachelor’s degree or equivalent combination of education and/or relevant experience.
At least one year of experience in healthcare sales, enrollment, customer success, business development, care navigation, or a similar relationship-focused role; healthcare experience is preferred.
Ability to build trusted relationships, educate prospective participants, and guide people through complex decisions with empathy and professionalism.
Strong organizational skills, including managing multiple priorities, attention to detail, and timely follow-through.
Strong communication and collaboration skills for engaging participants, caregivers, referral partners, and cross-functional teams.
Ability to work independently while collaborating across teams to achieve shared outcomes.
Experience using Microsoft Office and ability to quickly learn CRM, enrollment management, and participant relationship management systems.
Valid driver’s license, reliable personal transportation, and automobile insurance meeting applicable state requirements; ability to travel throughout the service area.
Active CPR/BLS certification or ability to obtain certification within 30 days of hire.
Meet applicable participant-facing health requirements, including TB screening and required immunizations.
Alignment with Habitat Health’s purpose and values and enthusiasm for putting them into practice.
Ability to thrive in a fast-paced, evolving environment, navigate ambiguity, adapt quickly, and contribute to continuous improvement.
Learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions.
Integrity and ownership, including considering broader organizational impact, doing the right thing, and following through to deliver results.

Nice To Haves

Experience supporting enrollment, outreach, participant engagement, or business development within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments.
Knowledge of PACE, CMS, and applicable federal and state requirements related to participant enrollment, eligibility, and care coordination.
Experience using CRM, enrollment management, or participant relationship management systems.
Spanish, Mandarin, or Cantonese bilingual ability.

Responsibilities

Build trusted relationships with prospective participants and caregivers to support enrollment growth and participant engagement.
Manage the end-to-end enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing enrollment materials, and managing communications.
Coordinate assigned enrollment cases, documentation, participant communications, and required follow-up activities accurately and promptly.
Partner with the Outreach team, Enrollment RN, IDT, and center leaders to deliver a coordinated, participant-centered enrollment experience.
Conduct enrollment visits in participants’ homes, at the center, or virtually to assess needs, support eligibility activities, and advance enrollment.
Identify and help resolve enrollment barriers by coordinating resources, maintaining communication, and facilitating transition into the PACE program.
Maintain accurate enrollment documentation and participant records in accordance with organizational policies and regulatory requirements.
Monitor enrollment activities and performance metrics, using data to prioritize work and contribute to continuous improvement.
Represent Habitat Health professionally in the community and support outreach and referral development activities.
Contribute to a program experience participants want to join, a caring and joyful team culture, and an environment where participants and team members belong.
Perform other related duties as assigned.