Enrollment Solutions Help Desk

First Financial Capital•Houston, TX

28d•$0 - $45,000•Onsite

About The Position

The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment. It will work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.

Requirements

Must be Bilingual English/Spanish
2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
2 years experience working in a call center environment.
2 years experience working in customer service.
Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
Strong customer service skills and a proven track record of handling sensitive client information.
Must have strong knowledge and work experience using Excel, Word & Outlook.
High school diploma required or equivalency required (GED).
Must be able to obtain and maintain security clearances and successfully complete a thorough background check.