Enrollment Services Representative

Cuyahoga Community College•Highland Hills, OH

2d•Onsite

About The Position

Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.

Requirements

Associate Degree
Two (2) years of equivalent full-time clerical experience in an office environment.
One (1) year of equivalent full-time experience in student services in an educational setting.
Experience with an integrated student software system
Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard level spreadsheet applications (MS Excel)
Ability to understand and utilize Third Party software for student transactions, i.e., Sally Mae, Bosscars, BlackBoard
Ability to exercise good judgment and discretion in the performance of regular work.
Excellent written, verbal and interpersonal communication skills
Excellent student customer service skills and proven ability to develop and sustain productive customer relationships.
Ability to be professional in interaction with internal and external customers at all times in person, online and over the telephone.
Ability to perform detailed work with a high degree of accuracy and attention to detail
Ability to handle multiple tasks and effectively prioritize work.
Sensitivity to appropriately respond to the needs of the community.

Nice To Haves

Bachelor's Degree
Five years direct student services work experience at a higher education institution
Knowledge and experience with Banner student information and related student transaction systems

Responsibilities

Assists in processing academic records
Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
Assists students with completing necessary forms; validates forms for accuracy; process as required
Accesses, inputs, and retrieves data from BANNER and other data systems.
Maintains files and records; utilizes scanning technology to update electronic files.
Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
Provides scholarship and student loan information
Answers questions regarding status of Standards of Academic Progress
Receives Emergency Funds requests
Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
Accepts Selective Service Information
Informs student of academic status and accepts appeal for readmission
Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
Rotates between in person and electronic customer service duties
Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
Performs other related duties as assigned