Enrollment Services Coordinator (Student Services Professional II), Strategic Enrollment Management Marketing

California State University, San Bernardino•San Bernardino, CA

1d•$5,083 - $7,228•Onsite

About The Position

The purpose of this position is to assist students in making successful progress toward their degree objectives by providing financial aid information, direction, and wrap-around detailed and structured service from various offices. The position, under the direction of the director, provides guidance to the team of Enrollment Services Advisors in support of Coyote Central by following established guidelines for processes, procedures, or best practices for workflow. Seeks assistance from higher level staff or leadership when needed to resolve conflict or extenuating circumstances.

Requirements

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.
Possession of this knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office

Nice To Haves

Knowledge of PeopleSoft software or CMS is desirable.
The Candidate must have previous extensive experience in administration of Title IV programs and knowledge of financial aid, need analysis, professional judgment, federal and state programs. The successful candidate uses sensitivity, interviewing, and counseling skills to explain the bases for recommendations, decisions, or actions.
Thorough knowledge of the principles of individual and group behavior is required.
Independently analyzes existing and new policies, procedures, regulations, and guidelines to arrive at sound conclusions.
Must be able to independently problem-solve, exercise initiative, and make appropriate judgments on a daily basis.
The ability to carry out a variety of professionally complex assignments without detailed instructions and on an overall results basis is a must.
Must be able to work cooperatively and congenially and work under pressure of deadlines.
Previous experience with managing a complex highly regulated program is required.
Must be able to plan and use time effectively and efficiently with the ability to anticipate and plan for heavy workload periods.
The selected candidate must be able to provide easily understood, well-written procedures/instructions.
They must be organized, resourceful, level headed, excel around people, and be team oriented.

Responsibilities

Under the direction of the Director, provides guidance to the team of Enrollment Services Advisors in support of Coyote Central by following established guidelines for processes, procedures, or best practices for workflow. Seeks assistance from higher level staff or leadership when needed to resolve conflict or extenuating circumstances.
Serve as first level advisor of financial aid services in Coyote Central in support of student success by performing work activities requiring independent thinking and applying professional judgment.
Independently administrates activities which include, but are not limited to, coordinating financial aid resources, communicating with campus colleagues, providing communication to students one-on-one or in a group setting/presentation, support with admission inquiries, registrar’s information, student financial services inquiries, and basic needs information.
The coordinator must attend all training activities for effectiveness.
Function as the front-line advisor recognizing and diffusing any problems that arise and modeling exceptional interpersonal skills when providing service via telephone and/or in-person.
Assist with the planning and development of comprehensive informational discussions in individual and group settings on services available through the Coyote Central area and the university.
Provide effective, in-depth advising to students, employ sensitivity, interviewing and counseling skills to explain the bases for recommendations, decisions, or actions.
Independently analyze existing and new policies, procedures, regulations, and guidelines to arrive at sound conclusions.
Make the necessary recommendations regarding the services provided via Coyote Central.
Provide resolution to inquiries and troubleshooting issues or barriers for students or those seeking support from Coyote Central.
Exercise initiative, creativity, and professional judgment.
Respond to student inquiries (via phone, email, and in person) and navigating appropriate responses with campus resource information.
Provides appropriate campus resources to students’ and campus colleagues
Assist with mitigation measures related to the health, safety, and personal well-being of students.
Work closely with Strategic Enrollment Management and Marketing professional staff to ensure accurate information is shared with students and campus stakeholders.
Refer the most complex student cases to professional staff in the various offices within Strategic Enrollment Management and Marketing, or other appropriate campus offices.
Work directly with students who need support and resolution with Basic Needs, Student Financial Services, and assists with financial aid inquiries and requests.
Maintain highly confidential student information following current state and federal guidelines.
Proficient in various software programs to assist students and document student inquiries.
Support Coyote Central and Communication hub in-person and virtual services and inquiries with Financial Aid/Scholarships, Admissions, Student Financial Services, Basic Needs, and Registrar’s.
Support the coordination of communication efforts to students and campus partners representing but not limited to the above-mentioned areas.
Present and support outreach activities for the above-mentioned area.
Other Classification-Related Duties as assigned