Enrollment Services Advisor (Student Services Professional II), Strategic Enrollment Management and Marketing

California State University, San Bernardino•San Bernardino, CA

1d•$5,083•Onsite

About The Position

Under general supervision, this position assists students in making successful progress toward their degree objectives by providing financial aid information, guidance, and comprehensive, student-centered support across multiple service areas, including admissions, registrar, student financial services, and basic needs. The incumbent delivers front-line advising, applies established policies and procedures to resolve routine and moderately complex inquiries, and connects students with appropriate campus resources to support access, navigation, and overall student success.

Requirements

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
A master’s degree in a job‑related field may be substituted for one year of professional experience.
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Must be able to plan and use time effectively and efficiently with the ability to anticipate and plan for heavy workload periods.
Must be able to provide easily understood, well-written procedures/instructions.
They must be organized, resourceful, excel around people, and be team oriented.
Satisfactory completion of a background check (including a criminal records check) is required for employment.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

Knowledge of PeopleSoft software or CMS is desirable.
Previous extensive experience in administration of Title IV programs and knowledge of financial aid, need analysis, professional judgment, federal and state programs.
The successful candidate uses sensitivity, interviewing, and counseling skills to explain the bases for recommendations, decisions, or actions.
Thorough knowledge of the principles of individual and group behavior is required.
Independently analyzes existing and new policies, procedures, regulations, and guidelines to arrive at sound conclusions.
Must be able to independently problem-solve, exercise initiative, and make appropriate judgments on a daily basis.
The ability to carry out a variety of professionally complex assignments without detailed instructions and on an overall results basis is a must.
Must be able to work cooperatively and congenially and work under pressure of deadlines.
Previous experience with managing a complex highly regulated program is required.

Responsibilities

Serve as a front-line advisor for financial aid services within Coyote Central by providing information and guidance to support student success via telephone and/or in-person and applying established policies and procedures using sound judgment.
Coordinate day-to-day service activities by assisting with financial aid resource navigation, communicating with campus partners, and providing information to students in one-on-one and group settings regarding admissions, registrar services, student financial services, and basic needs, following established guidelines and referring complex issues as appropriate.
Attend all training activities for effectiveness.
Assist with the planning and development of comprehensive informational discussions in individual and group settings on services available through the Coyote Central area and the university.
Provide advising to students using established interviewing and counseling techniques to explain university policies, procedures, and available services.
Interpret and apply existing policies, procedures, regulations, and guidelines to support student decision-making and resolve inquiries.
Provide guidance on available services within Coyote Central and assist students in identifying appropriate options based on their needs.
Respond to student inquiries and assist in resolving routine and moderately complex issues or barriers, referring complex or unusual situations to higher-level staff as appropriate.
Exercise initiative in managing daily responsibilities and use sound judgment within established guidelines to support student success.
Respond to student inquiries (via phone, email, and in person) and navigating appropriate responses with campus resource information.
Provides appropriate campus resources to students’ and campus colleagues.
Assist with mitigation measures related to the health, safety, and personal well-being of students.
Work closely with Strategic Enrollment Management and Marketing professional staff to ensure accurate information is shared with students and campus stakeholders.
Refer the most complex student cases to professional staff in the various offices within Strategic Enrollment Management and Marketing, or other appropriate campus offices.
Work directly with students who need support and resolution with Basic Needs, Student Financial Services, and assists with financial aid inquiries and requests.
Maintain highly confidential student information following current state and federal guidelines.
Proficient in various software programs to assist students and document student inquiries.
Support Coyote Central and Communication hub in-person and virtual services and inquiries with Financial Aid/Scholarships, Admissions, Student Financial Services, Basic Needs, and Registrar’s.
Support the coordination of communication efforts to students and campus partners representing but not limited to the above-mentioned areas.
Present and support outreach activities for the above-mentioned area.
Other Classification-Related Duties as assigned.