Enrollment Services Assistant

Middlesex College•New Brunswick, NJ

2d•$0 - $48,817•Onsite

About The Position

The Enrollment Services Assistant provides exemplary frontline customer service to students, assisting them with various enrollment services. This role involves entering, verifying, and researching student records using the College's Enterprise Resource Planning system. Responsibilities include assisting prospective students with assessments, informing them about available classes, helping with registration, and advocating for their needs. The assistant will also handle student inquiries via multiple communication channels, manage electronic records, perform cashiering functions, attend meetings, and perform other assigned duties.

Requirements

High school diploma or equivalent
Three (3) years of customer service experience in an educational environment, social service agency, or in the private business sector

Nice To Haves

Associate Degree
Experience in one area of student services, such as admissions, registration, student records, financial aid or student financial services
Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skills
Excellent interpersonal, verbal, written communication skills
Ability to work independently and within a team-oriented setting
Ability to use discretion and judgment
Bilingual (English/Spanish)

Responsibilities

Provides exemplary frontline customer service while assisting students with enrollment services in multiple functional areas.
Enters, verifies, and researches student records information in a timely manner utilizing the College's Enterprise Resource Planning system.
Assists prospective students with ESL assessments; informs students on available credit and non-credit classes; assists students to register for classes; and advocates for students.
Addresses student inquiries and outreach activities in person, by phone, or via e-mail.
Utilizes the College's document imaging system for electronic records management and retrieval; completes related scanning and linking tasks as needed.
Performs cashiering functions required in the Enrollment Services department.
Attends divisional/department and other meetings as directed.
Performs other duties as assigned.