Supplemental - Enrollment Services Assistant

Northwestern Michigan College•Traverse City, MI

15h

About The Position

The Enrollment Services Assistant provides enrollment services and customer support to students, prospective students, and staff. The position handles front-desk and general office tasks, responds to inquiries, processes student forms and records, accepts payments, and provides basic information about admissions, financial aid, billing, records, and registration. The assistant refers complex questions to specialist staff or other departments and helps students use NMC Self-Service and federal websites. The role also supports document scanning and indexing, student database data entry and processing, mail distribution, reminder calls, preparation of materials, and events such as orientation, graduation, and outreach. The position is hired through the third-party staffing agency EduStaff; selected candidates must complete the requirements of both NMC and EduStaff.

Requirements

High school diploma or GED.
At least one year of office experience.
Customer service experience.
Computer skills, including the ability to use the Internet, email, and calendaring software.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and the Federal Financial Aid Handbook.
Ability to write routine reports and correspondence and speak effectively before groups of students or employees.
Ability to calculate figures and amounts and apply basic algebra and geometry concepts.
Ability to follow detailed written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to perform the essential duties, with reasonable accommodations available as applicable.

Nice To Haves

Post-secondary coursework in a business-related field.
Cashiering or accounting experience.
Experience with Microsoft Word and Excel.
General database experience.

Responsibilities

Answer phone calls, assist walk-in customers, and respond to inquiries sent to the main office email.
Provide students with appropriate forms and help them complete the forms.
Receive, review, copy as needed, log, and file student forms for scanning and indexing.
Review student records in Banner to answer inquiries and provide information to students and other authorized people.
Accept payments for tuition, fees, classes, housing, flight fees, and departmental deposits.
Provide parking tags.
Give students basic admissions and financial aid information, including application status, form guidance, and explanations of applicable policies.
Provide students basic billing information, including account status, collection issues, third-party contracts, forms, and relevant policies.
Provide basic records and registration assistance, including adds and drops, printing schedules, distributing and accepting forms, and explaining applicable policies.
Help students use NMC Self-Service and federal websites to access information, complete transactions, and print documents.
Refer students and others to specialist staff, NMC departments, or external agencies for in-depth questions or analysis.
Transfer calls, take messages, and set up appointments as needed.
Scan and index documents to student records.
Make reminder calls to students.
Open, sort, and distribute mail.
Assemble packets for presentations, orientations, handouts, and mailings.
Assist with orientation, graduation, outreach, and other events.
Provide administrative support.
Perform detailed data entry and processing in the student database.