Enrollment Services Assistant

Middlesex College•Edison, NJ

1d•$0 - $48,817

About The Position

The Enrollment Services Assistant provides frontline customer service while assisting students with enrollment services across multiple functional areas. The position enters, verifies, and researches student record information using the College's Enterprise Resource Planning system, performs cashiering functions, and manages electronic records through the College's document imaging system, including scanning and linking documents. The assistant responds to student inquiries in person, by phone, and by email, supports other frontline enrollment services personnel, and attends meetings as directed. Other appropriate duties may be assigned. The position is scheduled for 35 hours per week, Monday through Friday from 9:00 a.m. to 5:00 p.m., with rotating evening hours from 11:00 a.m. to 7:00 p.m. and occasional Saturdays from 8:00 a.m. to 1:00 p.m. The position is pension eligible. Employees hired after September 1, 2011, must meet New Jersey residency law requirements.

Requirements

High school diploma or equivalent.
Three years of customer service experience in an educational environment, social service agency, or private business sector.

Nice To Haves

Associate degree.
Experience in an area of student services, such as admissions, registration, student records, financial aid, or student financial services.
Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Ability to work independently and within a team-oriented setting.
Ability to use discretion and judgment.
Bilingual.

Responsibilities

Provide exemplary frontline customer service while assisting students with enrollment services in multiple functional areas.
Enter, verify, and research student records information in a timely manner using the College's Enterprise Resource Planning system.
Perform cashiering functions required in the Enrollment Services department.
Use the College's document imaging system for electronic records management and retrieval, including scanning and linking tasks as needed.
Address student inquiries in person, by phone, or via email.
Assist other frontline enrollment services personnel as needed.
Attend divisional, departmental, and other meetings as directed.
Perform other duties appropriate to the position as assigned.