Enrollment Services Assistant

Middlesex College•Edison, NJ

18h•$0 - $48,817•Onsite

About The Position

The Enrollment Services Assistant is responsible for providing exemplary frontline customer service to students in multiple functional areas of enrollment services. This role involves entering, verifying, and researching student records in the College's Enterprise Resource Planning system, performing cashiering functions, and managing electronic records through a document imaging system. The assistant will address student inquiries via various communication channels and support other enrollment services personnel as needed. The position requires attendance at divisional/department meetings and performance of other assigned duties appropriate to the role.

Requirements

High school diploma or equivalent
Three (3) years of customer service experience in an educational environment, social service agency, or in the private business sector

Nice To Haves

Associate Degree
Experience in one area of student services, such as admissions, registration, student records, financial aid or student financial services
Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skills
Excellent interpersonal, verbal, written communication skills
Ability to work independently and within a team-oriented setting
Ability to use discretion and judgment
Bilingual

Responsibilities

Provides exemplary frontline customer service while assisting students with enrollment services in multiple functional areas.
Enters, verifies, and researches student records information in a timely manner utilizing the College's Enterprise Resource Planning system.
Performs cashiering functions required in the Enrollment Services department.
Utilizes the College's document imaging system for electronic records management and retrieval; completes related scanning and linking tasks as needed.
Addresses student inquiries in person, by phone, or via e-mail.
Aids other frontline enrollment services personnel as needed.
Attends divisional/department and other meetings as directed.
Performs other duties as assigned that are appropriate to the position.