EMS Academy Enrollment Representative

Barry University•Pembroke Pines, FL

2d•Onsite

About The Position

The Enrollment Representative is responsible for the recruitment and enrollment of EMS, Fire and Emergency Management students by providing information, guidance, and support throughout the admissions and registration process. The Enrollment Representative will actively seek and attract prospective students to the institution, through university marketing software, outreach programs, campus visits, and online platforms. The Enrollment Representative guides students through the application process, and provides information about the Emergency Services academy, programs, financial aid, and relevant aspects of the institution. Facilitate appropriate program information to prospective students in a timely manner. Move students through the various stages of enrollment from inquiry to applicant to an admitted and registered student: Determine the prospective students preferred method of communication incorporating all media types to ensure the transmission of information is complete, succinct, and anticipatory in nature. Create and conduct follow-up via phone, text, email, live chat, web, and other methods of communication with prospects and applicants. Utilize appropriate social media channels to communicate directly with prospective students during the recruitment process. Provide substantive information on program admission requirements and procedures, undergraduate programs and curricula, payments, and scholarships. Maintain daily appropriate follow-up communication with these students regarding the status of their applications for admission and financial aid. Counsels prospective students to encourage campus visits and application submission. Advise and guide the prospective student and parents through the decision making and application process providing high-level coaching as well as technical assistance throughout the relationship. Promotes student engagement with peers, faculty, and staff including department liaisons and academic advisors. Develops and maintain expertise in describing the program’s policies and practices and ensure the highest level of service and accuracy with students. Documents all contact with applicants, counselors, parents, etc. in the University’s designated contact relationship management tool and ERP system as directed. Reports daily, weekly, monthly activities utilizing, Salesforce, CRM and SIS systems. Acts as spokesperson and first line of contact for the Academy. When in the office, facilitate daily business in the admissions office: Maintains a professional appearance and conduct themselves in a professional manner while holding true to the core values of Barry University. Represent the Barry University brand and serve as a content expert for prospective students, parents, teachers, guidance counselors in their assigned geographic territory. Demonstrate and possess strong understanding of cultural competency and how to communicate to different audiences. Conduct regular assessments of interactions with prospective student and make recommendations for needed updates of information to improve the customer experience. Prepare presentations for prospective student and accepted students audiences both small and large. Participate in both on-campus and off-campus recruitment events for prospective students, accepted students, and engaging brand awareness within various communities. Acts as the in house admission counselor, meeting with prospective students and families. Provide admission presentations as well as meet with prospective students individually for interview and follow up. Coordinate with call center to address in-bound calls, voicemails, and emails for needed follow-up. Ensure cases of in-bound inquiries are addressed within 48 hours. Maintain effective communications with the departments of Financial Aid and Admissions Services as necessary to facilitate their efforts in the application process. Liaise with the Manager, New Student Recruitment & Events to assist with the planning of on campus events, tours, visits. Represent the Undergraduate Admissions Office by serving when needed on university committees, groups, councils, etc. Review undergraduate domestic and international EMS Academy admission applications Ensures that applicants are apprised of all necessary steps to complete their EMS Academy Application. Apprise the applicants of needed credentials to receive an admissions decision Evaluate completed applications for university and major/program specific admission criteria as well as potential scholarship opportunities. Review student records to determine that all credentials required for admission have been received, authenticated and are official. Assess transcript(s) courses for inclusion in GPA and recalculate GPA if necessary for each institution attended. Use tools to determine cumulative GPA, Calc Index and merit award. Review admissions criteria for determine eligibility for acceptance into intended major. Update record to reflect admission decision and disseminate decision accordingly. Make recommendations for process improvements to improve workflow. Use individual judgement for preparing appeals to academic departments. Safeguard the confidentiality of student, staff and university information by exercising discretion in managing records and communication with faculty, staff, parents, alumni and current and prospective students. Performs other job-related duties as assigned or required, such as supporting student processes for program certification and transcripts.

Requirements

High School Diploma required.
1-3 years of experience in Enrollment or similar position.
Ability to navigate multiple systems of record for accessing official university records.
Salesforce CRM Knowledge.
Windows operating systems and software experience.
Social media aptitude.
Microsoft Office Suite proficiency.
Familiarity with desktop and web-based conferencing tools – Teams Outlook, Zoom etc.
Effective written and verbal communication skills.
Ability to effectively present information and respond to questions from prospective students and parents, high school counselors, the university community, and the general public, which may include public/group speaking engagements.
Ability to write reports and business correspondence.
Ability to articulate the value and benefits of a liberal arts education to a variety of audiences.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Recruit and enroll EMS, Fire and Emergency Management students.
Provide information, guidance, and support throughout the admissions and registration process.
Actively seek and attract prospective students through marketing software, outreach programs, campus visits, and online platforms.
Guide students through the application process and provide information about the academy, programs, financial aid, and the institution.
Facilitate appropriate program information to prospective students in a timely manner.
Move students through the enrollment stages from inquiry to admitted and registered student.
Determine prospective students' preferred communication methods and ensure information transmission is complete, succinct, and anticipatory.
Create and conduct follow-up via phone, text, email, live chat, web, and other methods with prospects and applicants.
Utilize social media channels to communicate directly with prospective students during the recruitment process.
Provide substantive information on program admission requirements, procedures, curricula, payments, and scholarships.
Maintain daily follow-up communication with students regarding their applications for admission and financial aid.
Counsel prospective students to encourage campus visits and application submission.
Advise and guide prospective students and parents through the decision-making and application process, providing coaching and technical assistance.
Promote student engagement with peers, faculty, and staff, including department liaisons and academic advisors.
Develop and maintain expertise in program policies and practices, ensuring high service levels and accuracy.
Document all contact with applicants, counselors, parents, etc., in the designated CRM and ERP systems.
Report daily, weekly, and monthly activities using Salesforce, CRM, and SIS systems.
Act as spokesperson and first line of contact for the Academy.
Facilitate daily business in the admissions office when in the office.
Maintain a professional appearance and conduct themselves in a professional manner.
Represent the Barry University brand and serve as a content expert for assigned geographic territory.
Demonstrate strong understanding of cultural competency and communication to different audiences.
Conduct regular assessments of interactions with prospective students and make recommendations for updates.
Prepare presentations for prospective and accepted student audiences.
Participate in on-campus and off-campus recruitment events.
Act as the in-house admission counselor, meeting with prospective students and families.
Provide admission presentations and conduct individual interviews and follow-ups.
Coordinate with the call center to address in-bound calls, voicemails, and emails.
Ensure cases of in-bound inquiries are addressed within 48 hours.
Maintain effective communication with Financial Aid and Admissions Services.
Liaise with the Manager, New Student Recruitment & Events to assist with event planning.
Represent the Undergraduate Admissions Office on university committees, groups, and councils as needed.
Review undergraduate domestic and international EMS Academy admission applications.
Ensure applicants are apprised of all necessary steps to complete their EMS Academy Application.
Apprise applicants of needed credentials to receive an admissions decision.
Evaluate completed applications for university and program-specific admission criteria and scholarship opportunities.
Review student records to determine if all required credentials have been received, authenticated, and are official.
Assess transcripts for GPA calculation and recalculate GPA if necessary.
Use tools to determine cumulative GPA, Calc Index, and merit award.
Review admissions criteria to determine eligibility for acceptance into the intended major.
Update records to reflect admission decisions and disseminate decisions accordingly.
Make recommendations for process improvements to enhance workflow.
Use individual judgment for preparing appeals to academic departments.
Safeguard the confidentiality of student, staff, and university information.
Perform other job-related duties as assigned, such as supporting student processes for program certification and transcripts.