Enrollment & Recruiting Specialist

Goodwill Industries of New Mexico•Albuquerque, NM

4d•Hybrid

About The Position

Goodwill Industries of New Mexico is seeking an Enrollment & Recruitment Specialist to join their GoodJobs employment assistance program. This role involves outreach, client enrollment, and recruiting new participants. The organization is a New Mexico nonprofit with 16 stores and a large community-based social services program. This position offers the chance to work with diverse individuals and contribute to the community.

Requirements

Knowledge of organizational practices, policies and procedures and compliance with same.
Knowledge of and compliance with all safety policies and procedures.
Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
Knowledge of Americans with Disabilities Act (ADA).
Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
Skill in working with persons with barriers to employment.
Skill in operating various word-processing, spreadsheets and database software programs.
Ability to train a variety of skills in varied environments, with different physical demands.
Ability to travel as required based on caseload, scope of work.
Ability to read and interpret documents such as case notes, safety rules, operating and maintenance, instructions, and procedure manuals.
Ability to prepare accurate, complete and legible reports and create and present detailed and effective speeches and presentations.
Ability to exhibit excellent customer service skills.
Ability to read, write and understand English.
Ability to carry out instructions in verbal and written format.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to maintain confidentiality.
Ability to work independently and demonstrate time management skills.
Ability to handle multiple tasks and meet deadlines.
Must be able to pass a criminal background check and drug test.
Must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
Two years’ professional work experience or equivalent combination of education and experience.

Nice To Haves

Associate degree in Social Services or related field preferred.
Bilingual is preferred.

Responsibilities

Completes electronic enrollment process to enroll clients into Goodwill program(s) in an accurate and timely manner.
Educates the business community of the benefits of hiring GINM’s participants and utilizing GINM Employment Services.
Utilize the Caseworthy system to assess the persons served job strengths, abilities, job interests and possible barriers.
Provide persons served with service referrals for community resources that will assist to improve personal situations.
Perform outreach to targeted agencies/organizations to attract new clientele into Goodwill’s programs.
Maintains current knowledge of changes in the local community with respect to labor market trends, income levels, the business community, and other community agencies.
Establishes and maintains communication with other agencies or organizations to include Workforce Connections, social service providers, various Chamber of Commerce entities, colleges/universities, etc.
Assists with service department/program goals through recruitment of new clients via phone, email, in-person, and digital outreach efforts and maintains current file of employers/organizations contacted.
Attends GINM and community job fairs and hiring events to recruit and schedule new clients for enrollment in GINM services.
Manages participant files/electronic records and provides accurate documentation for services including case notes.
Participates in scheduled team meetings to share information with other staff members and GINM Career Specialists.
Develops partnerships with local business to educate employers and create top-of-mind and preferred hiring status for GINM participants.
Maintains accurate records and documentation through narrative, statistical and financial reporting to meet GINM, State, and CARF standards; prepares departments monthly reports.
Responsible to gather satisfaction survey data from participants, funders, employers and other stakeholders.
Ensures HIPAA compliance.
Responsible for the safety of persons served on caseload or area of responsibility.
Responsible for CARF compliance and maintaining standards in areas of responsibility.
Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
Maintains confidentiality of all privileged information.
Performs other incidental and related duties as required and assigned.