Enrollment Practice Leader

Guardian Life Insurance•Remote - United States, SC

8d•$99,150 - $162,885•Remote

About The Position

This role is part of a small regionally aligned team that supports a subset of our Sales & Client Management Organization. The Enrollment Practice Leader role leads the front-to-back enrollment experience for our internal sales partners and external broker and employer stakeholders. They prioritize solutions that drive enrollment success and deliver exceptional client outcomes. This role is responsible for managing complex, high-impact cases, optimizing operational processes, and fostering strong relationships across internal teams and external partners. The position combines measurable performance accountability with leadership influence to shape future growth and innovation in the benefits enrollment space.

Requirements

5+ years of experience in group benefits enrollment or related fields.
Proven success in managing high-volume and high-impact activities with measurable results.
Familiarity with enrollment strategies including 1x1s, Decision Support Engines, and digital Media
Demonstrated ability to lead strategic initiatives and influence stakeholders across multiple teams.
Experience in mentoring team members.
Skilled in providing actionable feedback to leadership and shaping operational priorities.
Track record of exceeding performance goals and driving client engagement.
Ability to identify process improvements and implement cost-effective solutions.
Comfortable serving as a subject matter expert and resource for internal peers and sales teams as well as external stakeholders
Exceptional presentation, communication and interpersonal skills.
Strategic thinker with a solutions-oriented approach.
Strong organizational and time-management abilities.
Must be legally authorized to work in the United States, without the need for employer sponsorship.

Responsibilities

Lead and manage the end-to-end group benefits enrollment process, ensuring accuracy, efficiency, and client satisfaction.
Be the single point of contact representing Guardian Enrollment with our distribution partners, brokers and clients.
Gather case level details and execute on enrollment event deliverables.
Provide proactive status updates to stakeholders and manage any incoming inquiries from stakeholders.
Oversee high-impact and high-volume case management, driving measurable results and meeting performance goals.
Collaborate with sales teams and internal stakeholders to support execution and operational success.
Provide strategic feedback and recommendations to leadership to improve processes and enhance team effectiveness.
Mentor and support team members, fostering knowledge sharing and professional growth.
Identify and implement innovative, cost-effective solutions to streamline enrollment operations.