Enrollment Practice Leader

Guardian Life Insurance Company•Newport Beach, CA

1d•Hybrid

About The Position

Guardian is seeking an Enrollment Practice Leader to lead the end-to-end enrollment experience for our sales partners, brokers, employers, and members. In this role, you will serve as a trusted enrollment expert responsible for managing complex, high-impact cases, driving enrollment success, and delivering exceptional service experiences. You will partner across Sales, Client Management, and Enrollment teams to execute strategic enrollment solutions while identifying opportunities to improve processes, increase engagement, and support the continued growth of Guardian's enrollment capabilities. This role requires a strategic and client-focused enrollment professional who thrives at the intersection of operational execution, relationship management, and enrollment consulting. You are energized by managing complex enrollment initiatives and collaborating with internal partners, brokers, and employers to deliver outstanding enrollment experiences. You have the ability to assess unique client needs, influence decisions, and develop creative solutions that drive participation and successful outcomes. You excel in environments where balancing multiple priorities, managing stakeholder expectations, and solving complex challenges are critical to success. You are a trusted advisor who leverages deep enrollment expertise, industry knowledge, and strong communication skills to guide clients and internal teams through the enrollment process. Success in this role requires a relentless focus on client outcomes, operational excellence, continuous improvement, and helping employees make informed benefits decisions that best meet their needs and those of their families.

Requirements

Bachelor's degree or equivalent work experience.
5+ years of experience in group benefits enrollment, benefits administration, client management, or a related field.
Proven success managing high-volume and high-impact enrollment activities with measurable results.
Experience supporting enrollment strategies, including one-on-one enrollments, decision support tools, digital enrollment campaigns, and employee education programs.
Strong understanding of group benefits products and enrollment best practices.
Demonstrated ability to influence stakeholders and lead initiatives across multiple teams and business partners.
Experience mentoring team members and sharing operational best practices.
Strong analytical and problem-solving skills with the ability to identify process improvements and implement effective solutions.
Exceptional presentation, communication, and relationship-management skills.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Nice To Haves

Experience supporting brokers, employer groups, and distribution partners within the employee benefits industry.
Knowledge of enrollment technologies, decision support engines, and enrollment platforms.
Experience leveraging enrollment data and performance metrics to improve engagement and outcomes.
Experience working in a consultative, client-facing role supporting large or complex accounts.
Demonstrated ability to drive operational innovation and process optimization initiatives.

Responsibilities

Lead and manage the end-to-end group benefits enrollment process, ensuring accurate execution, operational efficiency, and exceptional client outcomes.
Serve as the primary Guardian Enrollment contact for distribution partners, brokers, employers, and internal stakeholders throughout the enrollment lifecycle.
Gather enrollment requirements, coordinate case-level activities, and execute enrollment deliverables to support successful enrollment events.
Provide proactive communication, status updates, and issue resolution to stakeholders while managing ongoing enrollment-related inquiries.
Manage complex and high-impact enrollment cases while achieving performance, service, and engagement objectives.
Partner closely with Sales, Client Management, and internal operational teams to drive enrollment strategy execution and client success.
Provide strategic recommendations and actionable feedback to leadership to improve enrollment processes, client experiences, and team effectiveness.
Mentor and support team members through knowledge sharing, coaching, and professional development opportunities.
Identify, recommend, and implement innovative and cost-effective solutions that improve operational efficiency and enrollment outcomes.