Enrollment Outreach Manager (Bilingual - Spanish Required)

AMS Schools•Tempe, AZ

2d•Onsite

About The Position

AMS Impact Group is seeking an energetic, bilingual, and results-driven Enrollment Outreach Manager to lead the organization's community outreach and enrollment initiatives across Arizona. This position serves as the direct supervisor for a team of Enrollment Outreach Coordinators while actively supporting enrollment efforts throughout assigned communities. As a player-coach, the Enrollment Outreach Manager balances direct community engagement with leadership responsibilities, maintaining approximately a 60/40 split between outreach activities and team management. The Enrollment Outreach Manager is responsible for driving enrollment lead generation, coaching team members, ensuring process compliance, monitoring performance metrics, and partnering closely with Marketing and Enrollment teams to achieve regional enrollment goals. The ideal candidate is an experienced leader with exceptional communication skills, a passion for community engagement, and the ability to motivate high-performing teams in a fast-paced environment.

Requirements

Bilingual fluency in Spanish and English (required)
Dependable transportation and valid driver’s license
Ability to travel locally within assigned region
Ability to lift 50lbs and work outside.
Comfortable working evenings and one to two weekends during peak season
Strong leadership presence with the ability to motivate and coach others
Confident communicator comfortable engaging families, partners, and staff
Highly organized with strong attention to detail and follow-through
Comfortable using CRM and enrollment systems

Nice To Haves

Prior experience in enrollment outreach, community engagement, or team leadership
Experience working closely with data, reporting, or analytics teams
Experience in K–12 education, charter schools, or enrollment operations

Responsibilities

Serve as the direct lead for Enrollment Outreach Coordinators, providing daily guidance, support, and accountability
Balance leadership responsibilities with direct outreach work (approximately 60% outreach / 40% team leadership)
Monitor team performance against monthly and seasonal lead-generation goals
Review team activity reports, CRM data, and call/text interactions to ensure quality, consistency, and compliance
Conduct call reviews and outreach audits to reinforce best practices and improve conversion outcomes
Lead onboarding and ongoing training for Enrollment Outreach Coordinators.
Coach team members on: Community engagement techniques, Objection handling, Lead qualification, CRM usage and documentation standards
Identify performance gaps and provide corrective coaching and ongoing skill development.
Reinforce expectations for data accuracy, documentation quality, and proper CRM and enrollment system usage across the team.
Foster a culture of continuous learning, accountability, and high performance through regular feedback and coaching.
Actively manage an assigned outreach territory while building relationships with community organizations, business partners, and event coordinators.
Support regional outreach coverage to ensure consistent community presence and enrollment lead generation.
Represent Academies of Math and Science at community events, school fairs, presentations, and enrollment activities in both English and Spanish.
Support evening and weekend outreach events during peak enrollment seasons as business needs require.
Assist in planning, staffing, coordinating, and executing enrollment outreach events.
Support event logistics, including setup, operation, and breakdown.
Generate qualified enrollment leads by engaging prospective families and promoting AMS campuses.
Guide families through the enrollment and registration process as needed.
Support campus registrars and enrollment teams by ensuring timely communication and follow-up with prospective families.
Ensure all outreach and enrollment processes are followed correctly and consistently
Support school registrars by ensuring accurate, timely communication to prospective families
Utilize CRM and application management systems to track: outreach activity, leads generated, follow-up status, conversion progress
Coordinate closely with the Marketing Analyst to: ensure data accuracy and completeness, align on reporting definitions and metrics, identify data gaps or system issues, support enrollment reporting needs for leadership.
Communicate system or data challenges proactively to ensure timely resolution
Manage daily activity reporting and scheduling for the team
Ensure team compliance with policies, documentation standards, and data usage requirements