Bilingual Outreach and Enrollment Coordinator

Titanium Healthcare • Santa Clara, CA

1d • $23 - $25 • Hybrid

About The Position

The Outreach & Enrollment Coordinator plays a crucial role in engaging prospective members through a variety of outreach efforts: phone calls, community outreach, and events. The Outreach & Enrollment Coordinator will inform individuals about the Enhanced Care Management (ECM) program. This position focuses on facilitating the enrollment process, helping members navigate available services, and ensuring a seamless and positive experience. The ideal candidate will serve as a key point of contact for both current and potential members, providing guidance and assistance to meet member needs. Success in this role requires strong communication skills, exceptional organizational abilities, and a commitment to delivering outstanding service.

Requirements

• Fluent in English (written and verbal), Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs
• Diploma/GED required, associate degree a plus
• Minimum 1+ years of outbound call center, community outreach, or canvassing experience
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Distraction-free home workspace with a secure internet connection

Nice To Haves

• Healthcare or social services experience

Responsibilities

• Execute outreach strategies to identify, engage, and enroll potential members
• Verify eligibility for enrollment in the ECM program
• Complete and upload enrollment intake forms to member charts
• Conduct telephonic/in-person outreach, assessments, and referrals as needed
• Represent Titanium Healthcare at community events, health fairs, and meetings
• Organize and lead community health events, including informational sessions
• Identify, coordinate, and follow up on member referrals to ensure continuity of care
• Collaborate with Lead Care Managers (LCMs) regarding member progress and care needs
• Document member enrollment evidence in EHR record concisely and on time
• Perform other duties and projects assigned

Benefits

• Mileage reimbursement for the use of your vehicle for business-related travel
• 12 holidays
• up to 15 days of accrued PTO
• additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Pet Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED