Enrollment & Matching Program Specialist (Community Based)

BIG BROTHERS BIG SISTERS OF GREATER•Kansas City, MO

8d•$47,000 - $50,000•Onsite

About The Position

Big Brothers Big Sisters Kansas City (BBBSKC) creates professionally supported, one-to-one mentoring matches between children and adult volunteers. The Enrollment & Matching Specialist enrolls children (Littles) and volunteers (Bigs), primarily through in-home interviews across the Greater Kansas City area, and facilitates match introduction meetings in the child’s home. The position reports to the Director of Enrollment and Matching and is a full-time, exempt role serving families and volunteers throughout the region. This is community-based, relationship-centered work suited to someone with social work or case management experience. Scheduling must accommodate families’ and volunteers’ availability and typically involves three to four evenings per week and/or a weekend day. Daytime scheduling can be flexible when evening work is required. Once fully trained, staff manage their own weekly appointments. The role is based in BBBSKC’s Crossroads office in Kansas City, Missouri, and includes travel throughout an assigned area of the six-county Greater Kansas City region for scheduled home visits. Staff receive supervisor guidance, trauma-informed support, reflective supervision, onboarding, and opportunities for professional development. The organization describes its culture as inclusive, supportive, and collaborative.

Requirements

Bachelor’s degree; or an associate degree and two years of relevant work experience; or a high school diploma/GED and four years of relevant work experience.
At least one year of experience in a social work or case management setting.
Valid driver’s license and an insured vehicle.
Pass a background check.
Ability to work autonomously with minimal supervision and to collaborate effectively with a team.
Ability to manage competing demands, meet deadlines, and work flexibly to accommodate families’ and volunteers’ schedules.
Strong organization, multitasking, follow-up, and goal-setting skills.
Strong written and verbal communication and interpersonal skills.
Ability to use independent judgment and produce quality work within tight time constraints.
Professional boundaries, ethical judgment, cultural humility, and a child-centered approach.

Nice To Haves

Experience providing advice or coaching, or working with both adults and youth.
Experience with home visits.
Bilingual Spanish/English.
Familiarity with Salesforce.

Responsibilities

Work toward monthly individual goals for matches made and children and volunteers processed in a timely manner.
Travel within assigned areas across the Greater Kansas City region to conduct pre-scheduled home visits with prospective Bigs, Littles, and parents or guardians, following established safety protocols.
Complete detailed assessments and written summaries for each child and volunteer enrolled.
Schedule and facilitate match introduction meetings at the child’s home.
Maintain timely and accurate documentation to support match readiness and transition to the Match Support Team.
Collaborate with team members to ensure a smooth and supportive enrollment and matching process.
Attend match activities and events for waiting Littles as needed.
Participate in required department and agency meetings and special events.
Attend occasional evening and weekend events and adjust daytime schedules when needed.
Perform other duties as assigned.

Benefits

Paid time off: two weeks annually, increasing with tenure.
15 additional days of paid medical leave.
Additional paid time off during the week of Labor Day and from Christmas through New Year’s Day.
10 paid holidays, one floating holiday, and an additional day off for community service.
Up to 12 weeks of fully paid parental leave.
401(k) plan with company match.
Medical, dental, and other benefits.
Life insurance, long-term disability, and AD&D insurance at no cost to employees.
Free on-site parking.
Professional development, onboarding, reflective supervision, trauma-informed support, and staff and department outings.