Enrollment Management Associate

Palm Beach Atlantic University•West Palm Beach, FL

2d•Onsite

About The Position

In support of the university’s mission and objectives, the Enrollment Management Associate supports Enrollment Management teams in a variety of roles, including data processing and records verification, providing high-level customer service to prospective and current students and their families, and administrative support. This role will support multiple Enrollment Management teams and may have a dotted-line reporting relationship with various supervisors based on operational needs and assigned responsibilities. The Associate demonstrates enthusiasm for assisting a variety of individuals and departments while contributing to the overall success of Enrollment Management operations.

Requirements

Post high school training required
1+ years in an administrative support and customer service role, required.
Ability to work non-routine hours during certain times of the year.
Ability to sit for prolonged periods of time.
Ability to traverse campus and stairs.

Nice To Haves

Bachelor's degree preferred, or equivalent experience

Responsibilities

Processes high school and college transcripts and other application documents for prospective students.
Assists with calculating high school and college cumulative grade point averages (GPAs) and records data as instructed.
Downloads electronic transcripts for prospective and current students and forwards to appropriate campus departments, as needed.
Processes test scores received through non-electronic methods for prospective students.
Completes admissions application files to support admissions decision-making.
Assists with record consolidation.
Provides courteous, responsive support to a diverse range of students, families, staff, and campus partners across multiple functional areas.
Greets visitors to the Admissions office and responds to incoming phone calls when the Welcome Center Coordinator is unavailable.
Assists with call queue for Admissions.
Assists with campus visits and enrollment-related events as needed.
Greets, assists students, and answers phone calls in the Financial Aid office during peak periods.
Greets, assists students, and answers phone calls in the Student Success office during peak periods.
Answers telephone and responds to information requests from university staff.
Assists with tasks related to Dual Enrollment Partners as assigned.
Provides administrative and financial support, including processing vendor payments and related documentation.
Partners with Executive Assistant to complete tasks and provides support to EVP as needed.
Completes College Fair registrations and travel arrangements for Admissions staff.
Assists with travel planning and logistics for Enrollment Management staff.
Performs clerical tasks, such as mail distribution, filing, copying, printing, scanning, and linking of documents.
Submits marketing requests.
Posts digital content to campus displays.
Follows up with staff on purchasing cards and expense reports.
Manages office equipment, devices, office supply inventory and submits work orders as needed.
Other duties as assigned.