Enrollment & Funding Specialist

Skilled US•Indianapolis, IN

4d•$55,000 - $60,000

About The Position

The Enrollment & Funding Specialist guides prospective students from the admissions interview through completion of required enrollment activities. The role serves as a key point of contact, helping students understand requirements, complete assessments, attend scheduled activities, and navigate applicable WorkOne and Work Ready Grant (WRG) steps. The specialist is trained to conduct admissions interviews when the Admissions Intake Lead is unavailable and maintains accurate student records, provides proactive follow-up, identifies barriers, and coordinates with internal staff to support a smooth transition into training. The specialist coordinates enrollment steps, WorkOne services, and funding applications; develops knowledge of available funding streams and their eligibility, application, and documentation requirements; and works with leadership to determine appropriate funding pathways. Students are not moved into training until required funding approval or authorization is confirmed. The role also involves maintaining student records in Salesforce and designated tracking tools, protecting confidential information, collaborating with internal teams, and providing operational support as needed. The position works collaboratively with admissions and career readiness teams and requires regular communication with students and internal or external partners by phone, email, text, and approved systems. Schedule flexibility may be needed to support student appointments, orientation, workshops, or cohort enrollment activities.

Requirements

High school diploma or equivalent.
Bachelor’s degree in social work, higher education, or a related field, or a minimum of four years of relevant professional experience.
Advanced proficiency in Excel, CRM platforms such as Salesforce, and inTERS, including accurate data entry, tracking, and reporting.
Strong communication and facilitation skills, including the ability to lead engaging workshops and communicate effectively with diverse audiences.
Strong understanding of case management, social-emotional learning, trauma-informed care, and career counseling.
Knowledge of funding sources, public benefits, and community support systems, including SNAP, WIOA, and reentry programs.
Excellent organizational, time-management, and follow-through skills, with the ability to manage multiple student caseloads, appointments, tasks, and deadlines.
Ability to work independently and collaboratively in a fast-paced, student-centered environment.
Commitment to helping adults achieve education, training, and employment goals.

Nice To Haves

Bilingual proficiency.
Experience in admissions, student services, workforce development, career services, case management, or customer service.
Familiarity with WorkOne services, Indiana workforce development programs, and the Work Ready Grant (WRG).
Experience supporting adult learners and individuals navigating multi-step enrollment processes.

Responsibilities

Complete training to conduct admissions interviews when the Admissions Intake Lead is unavailable; discuss student interests, career goals, program requirements, and readiness for training; explain admissions and enrollment steps, timelines, and funding pathways; and document outcomes and next steps.
Serve as the primary student contact from the interview stage through completion of enrollment requirements, including completing and documenting a one-week post-interview check-in.
Assist students with the Indiana Career Explorer (INCE) assessment or a similar assessment.
Schedule initial orientation and WorkKeys assessments and initial workshops; confirm and document completion dates.
Provide reminders and follow-up through approved communication channels; follow up after missed appointments or activities and communicate unresolved barriers or concerns to appropriate staff.
Schedule students who require WorkOne services with the appropriate office or representative; follow up and track appointment status and next steps.
Track applications for WRG, SNAP, and WIOA funding; follow up on missing information or documentation and coordinate with internal staff and WorkOne contacts.
Develop and maintain knowledge of funding streams, eligibility requirements, allowable uses, application steps, and documentation requirements relevant to Skilled US training programs.
Coordinate with the Executive Director, SNAP Manager, and Executive Vice President, Strategy & Growth to determine appropriate funding streams based on eligibility, program availability, funding requirements, and organizational priorities.
Understand applicable program budgets, funding availability, and training costs; confirm funding considerations with appropriate leadership before communicating a funding pathway to a student.
Track student funding status and follow up on outstanding applications, approvals, or documentation needed to secure funding.
After funding is secured and confirmed, coordinate enrollment in the appropriate training program and work with internal teams to confirm the training start date and next steps.
Ensure students are not moved into training until required funding approval or authorization is confirmed; document funding source and enrollment status in the designated tracking system.
Maintain accurate and current records in Salesforce and designated enrollment tracking tools, including required milestones, applications, appointments, and completion dates.
Review records for incomplete tasks, missed deadlines, and students requiring outreach; provide enrollment status updates and ensure documentation is complete under organizational procedures.
Protect confidential student information and follow organizational data-handling policies.
Build supportive relationships with students, provide clear instructions and consistent follow-up, identify enrollment barriers, and connect students with appropriate resources or staff.
Coordinate with the Admissions Intake Lead, Career Readiness Specialists, training staff, and other relevant staff to support handoffs.
Participate in team meetings, training, and process-improvement activities; provide additional operational support as needed.