Enrollment & Eligibility Specialist
About The Position
Honor Community Health is a 501(c)(3) Federally Qualified Health Center co-located within 20 locations. Its mission is to support the health and wellness of underserved people in Oakland County by providing comprehensive, integrated primary, behavioral health, and dental care to all populations regardless of ability to pay. The full-time, non-exempt Enrollment & Eligibility Specialist reports to the Program Manager and assists uninsured and underinsured patients with obtaining and maintaining health coverage through Medicaid, the Healthy Michigan Plan, the Children's Health Insurance Program (CHIP), Marketplace insurance plans, and other public and financial assistance programs. The specialist advocates for patients as they navigate eligibility and enrollment processes and ensures compliance with federal, state, and organizational guidelines. The role collaborates with clinical and administrative teams, hospitals, and community partners to improve healthcare access and support patient-centered care. This is a fully in-person position. COVID-19 vaccinations are recommended. Applicants must complete their applications in full. The selected candidate will undergo criminal record, financial background, and reference checks.
Requirements
- High school diploma or equivalent.
- Knowledge of Medicaid eligibility guidelines, the Healthy Michigan Plan, Marketplace enrollment, and other public assistance programs.
- Strong understanding of healthcare insurance terminology and eligibility processes.
- Excellent communication and interpersonal skills with diverse populations.
- Ability to provide compassionate, culturally sensitive, patient-centered service.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities while meeting deadlines.
- Proficiency with Microsoft Office applications and data entry systems.
- Ability to maintain confidentiality and handle sensitive information professionally.
Nice To Haves
- Associate's degree in healthcare administration, social services, public health, or a related field; two years of relevant work experience may substitute for the degree requirement.
- Epic experience.
- SOAR Certification.
- Spanish bilingual skills.
Responsibilities
- Assist uninsured and underinsured patients in obtaining and maintaining health coverage through Medicaid, the Healthy Michigan Plan, CHIP, Marketplace insurance plans, and other public and financial assistance programs.
- Advocate for patients navigating eligibility and enrollment processes.
- Ensure compliance with federal, state, and organizational guidelines.
- Collaborate with clinical and administrative teams, hospitals, and community partners to improve access to healthcare services.
Benefits
- Competitive wages.
- 401(k) with company match.
- Medical, dental, and vision insurance.
- Employer-paid life insurance.
- Employer-paid short-term and long-term disability insurance.
- Four to six weeks of paid time off for full-time employees.
- Paid time off for part-time employees.
- Paid holidays and a floating holiday.
- Paid bereavement leave.
- Parental leave.
- LifeMart Discount Program for all employees.
- Continuing Medical Education allowance for clinicians.
- Free malpractice insurance.
- License reimbursement.
- Free Employee Assistance Program.
- Public Service Loan Forgiveness for full-time employees.
- National Health Service Corps program for licensed healthcare providers, offering up to $50,000 toward student loans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
