Enrollment & Eligibility Back Office Admin

1 Alpha Consulting • Harrisburg, PA

8d • $15 - $15 • Remote

About The Position

The Enrollment & Eligibility Back Office Administrator supports the Pennsylvania Independent Enrollment Broker (IEB) program by ensuring timely and accurate processing of enrollment documentation. This remote position is essential to maintaining data integrity and providing operational support that streamlines healthcare access in Pennsylvania. The employee will work remotely from Pennsylvania and must reside in the state. Work begins at a schedule chosen by the employee: 7:00 a.m., 7:30 a.m., 8:00 a.m., or 8:30 a.m., Monday through Friday. The role involves processing incoming and outgoing mail, scanning and indexing documents across multiple systems, supporting daily production goals, and helping maintain compliance with program requirements.

Requirements

• High school diploma or GED required.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
• Accurate data entry and organizational skills with attention to detail.
• Strong written and verbal communication skills.
• Ability to meet daily productivity goals in a fast-paced environment.
• Must reside in Pennsylvania.
• Must be at least 18 years old at the time of hire.
• Must be a U.S. citizen or otherwise authorized to work in the United States without current or future employment sponsorship.

Nice To Haves

• Associate degree preferred.
• At least one year of administrative, clerical, or data entry experience preferred.
• Previous experience handling sensitive documentation or mail processing.
• Background in healthcare, enrollment, or eligibility services.
• Exceptional time management and multitasking abilities.
• Strong teamwork and problem-solving skills.

Responsibilities

• Open, sort, and organize incoming mail by document type.
• Batch, scan, link, and index documents accurately within multiple data systems.
• Prepare and process outgoing mail in accordance with program standards.
• Maintain consistent data accuracy and ensure compliance with program requirements.
• Collaborate with supervisors and peers to support daily production goals.
• Assist with cross-trained support functions.
• Participate in training sessions and continuous improvement initiatives.
• Perform additional duties as assigned to support office operations.

Benefits

• Eligible employees may access full insurance and other benefits after successfully completing a contingency period of at least 120 days; benefits take effect the first of the month following the end of the probationary period.
• Paid time off for Pennsylvania state holidays from day one, provided employees work their scheduled hours before and after the holiday.
• Professional development and growth opportunities.
• A supportive, collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED