Enrollment & Eligibility Back Office Admin

1 Alpha Consulting • Harrisburg, PA

5d • Onsite

About The Position

The Enrollment & Eligibility Back Office Administrator supports the Pennsylvania Independent Enrollment Broker (IEB) program by processing enrollment documentation accurately and on time. This in-office role helps maintain data integrity and provides operational support to streamline healthcare access in Pennsylvania. The position is based in Harrisburg, Pennsylvania, and follows a Monday–Friday schedule with an employee-selected start time of 7:00 a.m., 7:30 a.m., 8:00 a.m., or 8:30 a.m.

The administrator opens, sorts, and organizes incoming mail; batches, scans, links, and indexes documents across multiple data systems; and prepares outgoing mail according to program standards. The role also supports daily production goals, cross-trained functions, training, and continuous improvement. Additional duties may be assigned to support office operations.

Employment is limited to U.S. citizens or individuals otherwise authorized to work in the United States without current or future sponsorship. Applicants must be at least 18 at the time of hire. Staffing agency and recruiter submissions are not accepted.

Requirements

• High school diploma or GED required.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Access.
• Accurate data entry and organizational skills with attention to detail.
• Strong written and verbal communication skills.
• Ability to meet daily productivity goals in a fast-paced environment.
• Must be at least 18 years old at the time of hire.
• Must be a U.S. citizen or otherwise authorized to work in the United States without current or future employment sponsorship.

Nice To Haves

• Associate degree preferred.
• At least 1 year of administrative, clerical, or data entry experience preferred.
• Previous experience handling sensitive documentation or processing mail.
• Background in healthcare, enrollment, or eligibility services.
• Exceptional time management and multitasking abilities.
• Strong teamwork and problem-solving skills.

Responsibilities

• Open, sort, and organize incoming mail by document type.
• Batch, scan, link, and index documents accurately within multiple data systems.
• Prepare and process outgoing mail in accordance with program standards.
• Maintain data accuracy and ensure compliance with program requirements.
• Collaborate with supervisors and peers to support daily production goals.
• Assist with cross-trained support functions.
• Participate in training sessions and continuous improvement initiatives.
• Perform additional duties as assigned to support office operations.

Benefits

• Eligible employees can access an insurance and other benefits package after successfully completing a contingency period of at least 120 days; benefits begin the first of the month following the end of the probationary period.
• Paid time off for Pennsylvania state holidays from day one, provided employees work their scheduled hours before and after the holiday.
• Professional development and growth opportunities.
• Supportive, collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED