Enrollment Coordinator

Auxiant•Wauwatosa, WI

1d•Onsite

About The Position

Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. The Enrollment Coordinator will serve as a point of contact and resource for plan sponsors, providers, and internal customers.

Requirements

Excellent written and oral communication skills.
Ability to make verbal presentations.
Ability to perform in a high-pace working environment.
Ability to multi-task multiple processes.
Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel.
Ability to learn and effectively use insurance enrollment software.
Excellent organizational skills and the ability to pay attention to detail.
Excellent problem-solving and analytical abilities.
High school graduation or equivalent required.

Nice To Haves

1-3 years’ experience in insurance services, business administration or related field preferred.
Experience in health plan enrollment or an insurance or HMO related environment highly desirable.
Previous customer service experience preferred.

Responsibilities

Process all enrollments, changes, and terminations for current clients.
Understand 3rd Party Enrollment Files & Connect when making enrollment entries per processes.
Answer phone calls from employees, client contacts, and providers, understanding their questions and concerns and responding timely and accurately.
Create ID Cards via requests from members and clients, auditing them for accuracy.
Create Certificates of Creditable Coverages when appropriate.
Process Coordination of Benefits (COB) and update QicLink appropriately on how claims are to be processed (Primary or Secondary).
Manage weekly inventory to ensure the processing of assigned inventory is completed timely, efficiently, and accurately.
Other duties as assigned.