Enrollment Coordinator

Auxiant•Milwaukee, WI

21h•Onsite

About The Position

Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. This role serves as a point of contact and resource for our plan sponsors, providers, and internal customers.

Requirements

Excellent written and oral communication skills required.
Ability to make verbal presentations.
Ability to perform in a high-pace working environment.
Ability to multi-task multiple processes.
Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required.
Ability to learn and effectively use insurance enrollment software.
Excellent organizational skills and the ability to pay attention to detail required.
Excellent problem-solving and analytical abilities required.
High school graduation or equivalent required.

Nice To Haves

1-3 years’ experience in insurance services, business administration or related field preferred.
Experience in health plan enrollment or an insurance or HMO related environment highly desirable.
Previous customer service experience preferred.

Responsibilities

Processing all enrollments, changes, and terminations for current clients.
Understanding 3rd Party Enrollment Files & Connect when making enrollment entries per processes.
Answering phone calls from employees, client contacts, and providers, understanding their questions and concerns, and responding timely and accurately.
Creating ID Cards via requests from members and clients.
Auditing ID cards to ensure accuracy.
Creating Certificates of Creditable Coverages when appropriate.
Processing Coordination of Benefits (COB) and updating QicLink appropriately on how claims are to be processed (Primary or Secondary).
Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently, and accurately.
Other duties as assigned.