Enrollment Coordinator

24 Hour Home Care - Corporate Division•Fullerton, CA

2d•$22 - $24•Hybrid

About The Position

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives. The Enrollment Coordinator manages the onboarding and compliance process for Employer of Record (EOR) providers and participants in the Paid Internships Program (PIP). This role ensures providers meet all employment and program requirements, maintains accurate records across multiple systems, and partners with Regional Centers, consumers, and internal teams to deliver a smooth enrollment experience while supporting compliance and service readiness.

Requirements

Fluency in Vietnamese is highly preferred
Bachelor's degree preferred.
1–2 years of customer service, operations, healthcare administration, or related experience.
Experience working with CRM systems or case management platforms such as Salesforce or similar systems preferred.
Strong organizational, communication, and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Positive, self-motivated professional who exercises discretion with confidential information and maintains a high level of accuracy.
Customer service
Organization and attention to detail
Communication
Problem-solving
Time management
Confidentiality
Data entry and recordkeeping
Relationship building

Responsibilities

Manage the onboarding process for Employer of Record (EOR) providers by coordinating applications, verifying employment eligibility, completing background check requirements, and ensuring all onboarding milestones are met.
Maintain provider compliance by tracking certifications, documentation, and ongoing program requirements while ensuring records remain accurate and up to date.
Process provider files and maintain accurate candidate statuses within Salesforce, matching approved providers with Regional Center consumers and supporting timely service delivery.
Coordinate enrollment activities for the Paid Internships Program (PIP), including collaboration with Regional Centers, worksites, employment agencies, and internal teams while supporting annual reporting and audit requirements.
Respond to consumer and provider inquiries, maintain operational reports and dashboards, and complete additional administrative projects and duties as assigned.