Enrollment Communications Analyst
Regent University•Virginia Beach, VA
•Onsite
About The Position
The Enrollment Communications Analyst provides support and management of the Enrollment Management contact center, including but not limited to telecommunication routing, data analysis, staff productivity/efficiency and system resources.
Requirements
- Bachelor’s degree in a field relevant to the work described above (typically math or computer science), though significant experience related to the job requirements can substitute for a field of study
- Must be comfortable with the detailed work of data validation and preparation.
- Prior experience with analytical software is a must
- Superior oral and written communication skills. Ability to explain complicated ideas and data intense analysis to senior management in a clear and concise manner
- Strong problem solving and data/process analytic skills
- Customer Service and Project Management experience
- Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Nice To Haves
- Cloud-based contact center experience preferred
Responsibilities
- Implement contact center routing strategies to meet customer demands within Enrollment Management units
- Translate data into presentable formats, via visualization tools for organizational stakeholders
- Ability to make decisions on real time staffing needs, analyze metrics and identify trends
- Partner with Enrollment Management and Information Technology Leadership in the development, enhancement and rollout of enterprise systems
- Develop data documentation manuals or other learning materials, as needed
Benefits
- health insurance
- life insurance
- disability insurance
- flexible spending accounts
- tuition incentives
- fully vested retirement plans
- time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
