Enrollment Communications Analyst

Regent University•Virginia Beach, VA

7d•Hybrid

About The Position

The Enrollment Communications Analyst provides support and management of the Enrollment Management contact center, including but not limited to telecommunication routing, data analysis, staff productivity/efficiency and system resources. This role is eligible for remote work depending on location.

Requirements

Bachelor’s degree in a field relevant to the work described above (typically math or computer science), though significant experience related to the job requirements can substitute for a field of study
Must be comfortable with the detailed work of data validation and preparation.
Prior experience with analytical software is a must
Superior oral and written communication skills.
Ability to explain complicated ideas and data intense analysis to senior management in a clear and concise manner
Strong problem solving and data/process analytic skills
Customer Service and Project Management experience
Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Nice To Haves

Cloud-based contact center experience preferred

Responsibilities

Implement contact center routing strategies to meet customer demands within Enrollment Management units
Translate data into presentable formats, via visualization tools for organizational stakeholders
Ability to make decisions on real time staffing needs, analyze metrics and identify trends
Partner with Enrollment Management and Information Technology Leadership in the development, enhancement and rollout of enterprise systems
Develop data documentation manuals or other learning materials, as needed