Enrollment Coach

Belmont University • Belmont, CA

6d • Onsite

About The Position

We are now accepting applications for a qualified Enrollment Coach at Belmont University. Employment Type Staff Internal Job Category Non-Exempt (Staff) Full-Time Department Generic Division Hours 37.5 Primary Duties and Responsibilities: The person in this position will need to be an effective communicator and problem solver who brings a customer-first mentality and knows what it takes to provide excellent service. The Enrollment Coach will build and foster relationships with learners, providing support throughout the enrollment process. Serve as a critical point of contact for prospective learners through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration. Foster a culture of engagement with prospective learners through relationship building, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process. Work collaboratively with Belmont Online, admissions coordinators, and faculty to deliver an exceptional prospective learner experience to ensure a seamless Belmont experience, while ensuring recruitment goals are prioritized and accomplished. Be creative in developing recruitment tactics, i.e., virtual info sessions, and alumni reach out. Use available systems, information, and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective learners at the right time and through the contact method they prefer. Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work. Ability to work effectively with a wide range of constituencies in a diverse community. Required Qualifications : Belmont University seeks to attract and retain highly qualified faculty and staff who will support our mission and vision. As a Christ-centered and student-focused community, we aim to: Form diverse leaders of character; Equip people to solve the world’s complex problems through teaching, research and service; And be radical champions for helping people and communities flourish. Demonstrated passion about helping others achieve their education goals. Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate. Self-disciplined with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies. Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others. Demonstrated emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained). Required Education Bachelor's Degree required, Master's Degree preferred. Required Experience Preferred 1-2 years in a recruitment type role working with prospects. The selected candidate will be required to complete a background check satisfactory to the University. Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Requirements

• Effective communicator and problem solver who brings a customer-first mentality and knows what it takes to provide excellent service.
• Experience working in a fast-paced environment and the ability to respond to high-pressure situations.
• Ability to thrive in an environment of hard work.
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Demonstrated passion about helping others achieve their education goals.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts and de-escalate when appropriate.
• Self-disciplined with a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
• Demonstrated ability to navigate with change and pivot quickly to create a successful working atmosphere supporting others.
• Demonstrated emotional intelligence and knowledge about the challenges faced by current and prospective students entering higher education (e.g., first generation, returning adults, financially constrained).
• Bachelor's Degree required
• Background check satisfactory to the University.

Nice To Haves

• Master's Degree preferred
• 1-2 years in a recruitment type role working with prospects.

Responsibilities

• Build and foster relationships with learners, providing support throughout the enrollment process.
• Serve as a critical point of contact for prospective learners through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
• Foster a culture of engagement with prospective learners through relationship building, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
• Work collaboratively with Belmont Online, admissions coordinators, and faculty to deliver an exceptional prospective learner experience to ensure a seamless Belmont experience, while ensuring recruitment goals are prioritized and accomplished.
• Be creative in developing recruitment tactics, i.e., virtual info sessions, and alumni reach out.
• Use available systems, information, and critical thinking skills to problem solve, quickly make decisions, and provide the best, most accurate information and direction to prospective learners at the right time and through the contact method they prefer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level