Enrollment Coach Team Lead

Louisiana State University

7d•Onsite

About The Position

This leadership position is critical to the application, recruitment and enrollment processes of prospective online learners. In addition to serving as the point-of-contact for learners in fully online programs, the Team Lead assist the manager in supervising and managing the work of a team of Enrollment Coaches. The team lead will act in a supervisory capacity, directing the work of this team in the absence of the manager. The Team Lead ensures caring learner support, including coordination of university logistics behind the scenes so that online learners have a seamless admissions, enrollment and learning experience.

Requirements

Bachelor's degree with 3 years of experience in customer service, sales, recruitment, or related.
Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Supervisory or project lead experience.
Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.
Must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Higher education or admissions experience preferred.
Online learning experience preferred.

Responsibilities

Helps support a team of Enrollment Coaches. In coordination with the Recruitment Team Manager, will set performance goals and expectations for the team. Responsible for providing training in processes and systems, supervising daily tasks of team members, conduct team meetings, and individual coaching of team members. 30%
Acts as the first line of online recruitment efforts, recruit and engage prospective learners by responding to all incoming request (phone calls, emails, web-based interest forms, etc.) Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach. Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into qualify applicants, and quality applicants into enrolled students. 30%
Coordinate with admissions and enrollment teams to facilitate logistics for online prospects, including faculty, admissions offices, enrollment offices, individual colleges, the Grad School, Financial Aid, Student Success Coaches, and other applicable departmental support personnel. 20%
Utilizes technology systems to track the student journey, including a CRM, LMS, and other systems. Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways. 10%
Participates in continual professional development, working to ensure high levels of customer service excellence. 5%
Other duties may be assigned. 5%