Enrollment Assistant

Options For Learning • West Covina, CA

4d • $20 - $26 • Hybrid

About The Position

The enrollment assistant supports enrollment services by providing a welcoming and efficient experience for families entering the organization’s center-based programs. This role assists with day-to-day enrollment activities, including responding to inquiries, helping families complete applications, maintaining accurate records, and ensuring required documentation is collected and organized. With a strong focus on customer service and attention to detail, the enrollment assistant helps facilitate a smooth enrollment process while building positive relationships with families and collaborating with internal teams to support program capacity and organizational goals.

Requirements

• Computer skills, including a command of Excel and other Microsoft Office applications.
• General clerical and data entry experience.
• Ability to type 40 words per minute with minimal errors.
• A strong attention to detail and effective organizational skills.
• Ability to correctly and effectively communicate in written and oral English.
• Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk.
• Ability to adapt to changing demands and workload.
• Experience working with diverse, low-income populations.

Nice To Haves

• A California driver’s license, daily use of an automobile, and automobile liability insurance.
• Experience and/or training in state and federally funded children’s programs, with particular focus on eligibility and need requirements.
• Command of Spanish, Cantonese, Mandarin, or Vietnamese.

Responsibilities

• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Head Start performance standards.
• Assisting with scheduling parents for enrollment or recertification appointments at school sites or virtually.
• Providing timely outreach and support to families in the enrollment or recertification process by offering clear guidance, consistent communication, and follow-up in alignment with procedures, while ensuring the database is accurately and promptly updated to reflect each family’s status and outcomes.
• Accurately completing required monthly and weekly reports in a timely manner.
• Collaborating with education staff in matters related to enrollment, attendance, and parent communication.
• Reviewing and managing attendance according to policies and procedures for assigned caseload.
• Providing general clerical support to department staff.
• Providing phone support during assigned call queue periods, ensuring families are promptly connected to the right personnel or department.
• Assisting the enrollment supervisor, enrollment manager, and center-based enrollment director as needed.
• Actively participating in all training provided by the organization and department.
• Build strong rapport with enrolled families, new families, and external social services agency personnel.
• Bringing a team-oriented, collaborative, and positive attitude to the Center-based Enrollment Department.
• Reading and implementing all organization and program policies and procedures.
• Performing other duties as assigned.

Benefits

• Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee’s premiums; prorated for part-time)
• Organization-paid and matching retirement plan
• Professional growth opportunities, including free child development courses and college reimbursement
• Generous and flexible PTO
• Dedicated, mission-driven colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed