Enrollment Assistant (.5 Hrly)

Adoray Home Health and Hospice•Village of Baldwin, WI

4d•Onsite

About The Position

Adoray is seeking an Enrollment Assistant to join their growing Enrollment Team. This is a part-time, .5 hourly (20 hours per week) position. The primary responsibilities include managing failed faxes, mailing medication lists to enrolled home health patients, entering medication lists for the home health coordinator, assisting the Enrollment Team with processing incoming referrals, and providing backup administrative support to other team members as needed.

Requirements

Graduate of a two-year business school with a health care emphasis or equivalent preferred.
Two years’ experience in health care medical records preferred.
Familiar with medical terminology.
Demonstrates a working knowledge of and follows the established policies, procedures and guidelines of Adoray Home Health and Hospice.
Displays and promotes high standards of ethical conduct and behaviors consistent with organizational standards.
Helps the team to develop and grow; listens, motivates, and participates in team efforts, actively works to generate respect and enthusiasm, cooperates with others through sharing duties, is perceived as a supporter and promoter of intra-team and inter-team relationships.
Is perceived as available and responsive to team members, seeks ways to improve individual contributions, and increase the level of responsibility of self and others.
Exhibits excellent communication and organizational skills.
Ability to convey information clearly and effectively to individuals or groups, including ability to choose the appropriate method or methods of communication.
Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to manage conflicting priorities and handle multiple tasks/projects concurrently.
Ability to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibility.
Ability to analyze, identify, and solve problems while using sound judgment.
Light work: Job involves sitting most of the time; walking, lifting, bending, standing etc. are occasionally required.
Talk or Hear

Responsibilities

Thoroughly documents all enrollment coordination activities.
Scans new admission documents, external medical records, service agreements, signed POCs, insurance authorizations, signed orders, discharge letters, and miscellaneous documents into the EMR upon receipt.
Manages Document Tracking: Sends/faxes documentation for physicians to sign for services, tracks return status, and calls on missing signatures for HOS/HH/PAL (POCs & VOs, CTIs, etc.).
Monitors Document Fax History to ensure all outgoing faxes were successfully transmitted, and resends any failed faxes (including missed visits).
Enters HH medication lists into Matrix for new admissions.
Prints/mails medication profiles to newly admitted HH patients.
Assists clinicians who need forms sent to facilities daily.
Participates in the Adoray Office phone rotation.
Supports the Enrollment Team with processing new referrals for all service lines: Enters required fields in Referral Central to create a new chart for incoming referrals, screens service location and insurance, and rejects referrals that are out of service area and/or Adoray is not in network for their insurance. Notifies team of new referrals.
Works with referral sources to obtain missing required initial data/documentation needed to process new referrals.
Works directly with referral sources to decline referrals.
Prepares, submits, and requests internal record requests.
Adds new vendors, MDs, and facilities to the EMR as needed.
Provides backup to Enrollment Assistants as needed with data entry of new patient information and creating new patient charts in EMR system.
Accurately verifies insurance eligibility and creates service agreements for new referrals.
Determines if prior authorization is required and notifies the coordinator on the template.
Sends records to facilities when there is a hospice LOC change.
Performs other duties as assigned.