Enrollment Assistant Temp

Options For Learning•West Covina, CA

6h•$20 - $26•Hybrid

About The Position

The enrollment assistant supports enrollment services by providing a welcoming and efficient experience for families entering the organization’s voucher programs. This role assists with day-to-day enrollment activities, including responding to inquiries, helping families complete applications, maintaining accurate records, and ensuring required documentation is collected and organized. With a strong focus on customer service and attention to detail, the enrollment assistant helps facilitate a smooth enrollment process while building positive relationships with families and collaborating with internal teams to support program capacity and organizational goals.

Requirements

Intermediate knowledge of Microsoft Office suite (Excel, Word, and Outlook);
Ability to communicate in written and oral English correctly and effectively;
Discretion in handling confidential information and ability to honor confidentiality and work sensitively and supportively with the public;
Ability to work with minimal supervision;

Nice To Haves

A California driver's license, daily use of an automobile, and automobile liability insurance (preferred);
Command of Spanish, Cantonese, Mandarin or Vietnamese (preferred).

Responsibilities

Answering telephones, assisting callers or transferring calls that need program specialist attention, as well as providing phone call follow-up as needed;
Providing general clerical support to program staff;
Maintaining family files, provider files, and eligibility list of families;
Directing the flow of family and provider paperwork to the program specialists;
Serving as receptionist when needed;
Typing correspondence, memos, reports, and other documents;
Receiving and processing program mail, including metered mail, bulk mail, FedEx, USPS, and other postal duties;
Loging documentation into database in a timely manner, in accordance with program regulations and guidelines;
Assisting program senior specialist and/or program supervisor as needed;
Preparing child care request packets for enrollment and provider packets;
Offering technical support and assistance, as needed, to parents and providers;
Reading and implementing all organization and program policies and procedures;
Accurately completing all assigned paperwork and documentation on a timely basis, according to organization policies and procedures;
Assisting management as needed;
Attending training as required;
Performing other duties as assigned.