Enhanced Rapid Re-Housing Case Manager

The Immigrant and Refugee Community Organization • Beaverton, OR

9d • Onsite

About The Position

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. The Enhanced Rapid Re-Housing Case Manager works under the supervision of the Housing and Supportive Services Manager to provide high quality Housing Case Management Services to participants currently experiencing homelessness and housing instability and are eligible for supportive housing funded through the Metro Supportive Housing Services in Washington County.

Requirements

• Fluency in English required
• Must possess a valid driver’s license and verification of auto insurance
• Must have full use of an automobile during work hours
• Associate’s degree in a human service or related field and minimum of 2 years of experience providing related services to similar populations or bachelor’s degree in a human service or related field and minimum of 1 year of experience providing related services to similar populations
• Knowledge of or ability to learn the Homeless Management Information Systems (HMIS) or Service Point database
• Experience working with participants with mental illness, chronic health issues, and substance use disorders
• Experience in the following areas: chronic homelessness, outreach and engagement strategies, housing navigation, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
• Working knowledge of Microsoft Office products, including Word and Excel
• Ability to effectively learn, understand, and accurately enter large amounts of information into a client database and keep timely and up to date case notes for each client
• Organized and detailed oriented; ability to manage multiple cases efficiently and effectively
• Passion for ending homelessness and strong people skills
• Ability to work as a member of a team and independently
• Ability to work effectively with people of varying racial, ethnic, educational, and socio-economic backgrounds

Nice To Haves

• a second language preferred

Responsibilities

• Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them, in their efforts to move into and maintain permanent supportive housing
• Employ a “whatever it takes” approach to assist participants in their transition from homelessness to permanent housing
• Assist households at every stage of the housing stabilization process including flexible services to meet the individual needs of participants
• Outreach and engagement including processing referrals from Community Connect
• Conducts face-to-face screening and obtain consents and establish rapport with participants
• Meeting with potential clients and assessing program eligibility
• Checking clients’ eligibility before scheduling appointments
• Complete intakes and maintain case files, required paperwork, and reports on a timely and regular basis
• Meeting individually with clients in a case management setting to help them define, work toward to reach their goals to find housing
• Provide linkage to other needed providers and services
• Conduct intake enrollment and enroll into HCMS/Service Point
• Assist with temporary housing assistance until permanent housing can be secured
• Assist at all levels of move-in to permanent housing; document ready, housing authority applications and other paperwork, coordination of move-in and orient new tenants to their unit/building
• Conduct assessments, develop and implement individualized case management services, plan in collaboration with the participant including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed
• Ensure connection with medication and treatment regimens
• Conduct home visits with participants in their units
• Assist with increasing income, job search, increased education, and social security assistance
• Assist with independent living skills, including social, personal hygiene, budgeting and money management, legal issues and transportation as needed
• Provide housing location services and educate participants on tenant rights and responsibilities
• Educate participants on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
• Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including, tenant rights and responsibilities
• Maintain Professional Development growth

Benefits

• Many flexible working arrangements and schedule
• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree