Enhanced Day Program Director

John Knox Village of Florida•Pompano Beach, FL

2d•Onsite

About The Position

John Knox Village of Florida is seeking a compassionate, innovative, and highly organized Enhanced Day Program Director to lead a newly established, non-medical social model program for Independent Living residents experiencing mild cognitive impairment, Alzheimer’s disease, dementia, and related cognitive changes. The neighborhood-style program provides meaningful social, recreational, educational, and wellness experiences, while offering respite and reassurance to family caregivers. The Director will shape the program’s vision, culture, operations, team, and daily Member experiences, emphasizing dignity, connection, purpose, belonging, hospitality, and quality of life. The Director oversees daily operations, staffing, scheduling, service delivery, engagement programming, enrollment, documentation, volunteer coordination, partnerships, safety, compliance, and quality assurance. The role builds relationships with Members, families, caregivers, volunteers, and Village departments, and communicates significant changes in Members’ participation, behavior, or well-being to appropriate Village resources. The position does not independently provide or direct nursing assessments, medication management, medical treatments, skilled nursing, therapy, clinical care planning, or medical advice; needs outside the program’s scope are referred to appropriate healthcare professionals and Village resources. The position is subject to Level 2 background screening in accordance with Florida law. John Knox Village is a Drug-Free and Tobacco-Free Workplace and an Equal Opportunity Employer.

Requirements

Bachelor’s degree in Gerontology, Human Services, Recreation, Social Work, Education, Hospitality, or a related field.
Three to five years of experience in senior living, adult day services, recreation, resident engagement, hospitality, human services, or a related environment.
Strong leadership, communication, customer service, organizational, and technology skills.
Ability to build positive relationships with older adults, families, and interdisciplinary teams.
CPR and First Aid certification, or ability to obtain certification after hire.
Dementia-care training, or ability to complete required training after hire.
Valid driver’s license and acceptable driving record if transportation responsibilities are assigned.
Strong team development, planning, organizational, and problem-solving abilities; effective written and verbal communication; ability to manage multiple priorities and remain flexible, calm, and solutions-focused.
Commitment to collaboration, safety, confidentiality, and continuous improvement.
Ability to work within the boundaries of a non-medical social model program and refer needs beyond its scope to appropriate healthcare professionals and Village resources.

Nice To Haves

Five or more years of experience serving older adults.
Experience supporting people living with dementia, Alzheimer’s disease, or cognitive impairment.
Experience supervising staff, managing programs, and coordinating volunteers.
Previous leadership experience in senior living, memory support, life enrichment, adult day services, therapeutic recreation, or community engagement programs.

Responsibilities

Oversee daily program operations, staffing, scheduling, and service delivery.
Supervise, coach, train, develop, and support program team members; foster a positive, collaborative, resident-centered culture.
Maintain a safe, welcoming, organized, and engaging environment and monitor operations for a high-quality Member experience.
Oversee attendance tracking, participation records, documentation, program reporting, and program files.
Implement procedures for emergencies, incidents, operational concerns, and program consistency.
Design and coordinate monthly social, recreational, educational, creative, and wellness programming.
Develop and adapt dementia-friendly, person-centered activities to support connection, purpose, engagement, enjoyment, dignity, independence, and inclusion across varying abilities and interests.
Evaluate program effectiveness and continually improve Member experiences.
Build relationships with Members, families, and caregivers; communicate about participation, activities, events, and offerings; address questions and concerns compassionately and professionally.
Recognize and appropriately communicate significant changes in Member participation, behavior, or well-being, and partner with Village leadership and support services when needs exceed program scope.
Assist with inquiries, tours, orientations, enrollment activities, and transitions into the program.
Recruit, orient, schedule, and support volunteers, and develop opportunities for volunteer involvement and community engagement.
Coordinate with Resident Relations, Wellness, Life Enrichment, Dining Services, Transportation, Home Health, Social Services, and other departments.
Ensure compliance with JKV policies, privacy standards, safety protocols, and emergency procedures.
Promptly report incidents, injuries, safety concerns, suspected abuse, and other compliance-related matters.
Participate in ongoing training related to dementia care, safety, emergency preparedness, and best practices; promote safety, professionalism, accountability, and excellence.