Enhanced Day Program Director

John Knox Village of Florida•Pompano Beach, FL

About The Position

John Knox Village of Florida is seeking an Enhanced Day Program Director to lead a newly established, non-medical social model program for Independent Living residents experiencing mild cognitive impairment, Alzheimer's disease, dementia, and related cognitive changes. The program provides a welcoming, neighborhood-style environment with meaningful social, recreational, educational, creative, and wellness experiences, while also offering respite and reassurance to family caregivers. The Director will shape the program's vision, culture, operations, and daily experiences. The role includes leading staff and volunteers, coordinating person-centered and dementia-friendly engagement, building relationships with Members and families, supporting enrollment, and collaborating with Village departments and community partners. The Director is responsible for maintaining a safe, organized, engaging environment and ensuring compliance with Village policies, privacy standards, safety protocols, and emergency procedures. This position does not independently provide or direct nursing assessments, medication management, medical treatments, skilled nursing services, therapy, clinical care planning, or medical advice. Needs beyond the program's scope are referred to appropriate healthcare professionals and Village resources. The position is subject to Level 2 background screening in accordance with Florida law. John Knox Village is a Drug-Free and Tobacco-Free Workplace and an Equal Opportunity Employer.

Requirements

Bachelor's degree in Gerontology, Human Services, Recreation, Social Work, Education, Hospitality, or a related field.
Three to five years of experience in senior living, adult day services, recreation, resident engagement, hospitality, human services, or a related environment.
Strong leadership, communication, customer service, organizational, and technology skills.
Ability to build positive relationships with older adults, families, and interdisciplinary teams.
Strong planning, organizational, and problem-solving abilities.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a dynamic environment and remain flexible, calm, and solutions-focused.
Commitment to collaboration, safety, confidentiality, and continuous improvement.
CPR and First Aid certification, or ability to obtain certification after hire.
Dementia-care training, or ability to complete required training after hire.
Valid driver's license and acceptable driving record if transportation responsibilities are assigned.
Successful completion of Level 2 background screening in accordance with Florida law.

Nice To Haves

Five or more years of experience serving older adults.
Experience supporting individuals living with dementia, Alzheimer's disease, or cognitive impairment.
Experience supervising staff, managing programs, and coordinating volunteers.
Previous leadership experience in senior living, memory support, life enrichment, adult day services, therapeutic recreation, or community engagement programs.

Responsibilities

Oversee daily program operations, staffing, scheduling, and service delivery.
Supervise, coach, train, develop, and support program team members.
Foster a positive, collaborative, resident-centered culture and maintain a safe, welcoming, organized, and engaging environment.
Track attendance and participation, maintain documentation, and prepare program reports.
Implement procedures for emergencies, incidents, operational concerns, and program consistency.
Monitor operations to ensure a high-quality Member experience.
Design and coordinate monthly social, recreational, educational, creative, and wellness programming.
Develop dementia-friendly experiences that promote social connection, purpose, engagement, and enjoyment.
Adapt activities to Members' varying cognitive abilities, interests, and participation levels.
Promote person-centered programming that encourages dignity, independence, and inclusion.
Evaluate program effectiveness and continuously improve Member experiences.
Build positive relationships with Members, families, and caregivers and communicate about participation, activities, events, and program offerings.
Address questions and concerns professionally and compassionately, and communicate significant changes in Member participation, behavior, or well-being.
Partner with Village leadership and support services to connect Members with appropriate resources when needs go beyond the program's scope.
Assist with program inquiries, tours, orientations, enrollment, accurate records, and successful Member transitions.
Recruit, orient, schedule, and support volunteers, and create opportunities for volunteer involvement and community engagement.
Coordinate with Resident Relations, Wellness, Life Enrichment, Dining Services, Transportation, Home Health, Social Services, and other departments.
Ensure compliance with JKV policies, privacy standards, safety protocols, and emergency procedures.
Promptly report incidents, injuries, safety concerns, suspected abuse, and other compliance-related matters.
Participate in training related to dementia care, safety, emergency preparedness, and best practices.
Promote safety, professionalism, accountability, and excellence.