Enhanced Care Management (ECM) Program Manager

First 5 Alameda County•Alameda, CA

4d•$99,000 - $142,000•Hybrid

About The Position

Under general direction, the Program Manager leads the development and implementation of First 5 Alameda County's new Enhanced Care Management (ECM) program for young children and families with complex medical and social needs. This is a unique opportunity to build a program from the ground up that will improve access to coordinated, whole-person care for children and families across Alameda County. The Program Manager oversees program implementation, supervises staff, and ensures services align with CalAIM requirements, quality standards, and regulatory expectations. In partnership with clinical and community partners, the role develops workflows, protocols, and systems that support effective ECM service delivery while advancing child-centered care and birth equity.

Requirements

Five (5) years of increasingly responsible experience in program management, administration, and development specific to the program area of assignment and completion of a bachelor's degree from an accredited college or university with major coursework in a closely related field applicable to the position.
Additional relevant work experience may be substituted to meet the college coursework/bachelor's degree standard.
Knowledge of principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
Knowledge of principles and practices of leadership.
Knowledge of principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Knowledge of operations and services provided within assigned program area, as well as its stated mission, scope, and priorities.
Knowledge of principles and practices of program management including planning, development, implementation, and evaluation.
Knowledge of socioeconomic, demographics, and other environmental considerations specific to program participants and target population.
Knowledge of modern practices, procedures, research, and best practices specific to the assigned program and it’s goals.
Knowledge of public agency budgetary, contract administration, administrative practices, and general principles of risk management related to the functions of the assigned area.
Knowledge of practices, procedures, and techniques involved in obtaining and maintaining grants and other funding sources and the preparation and development of related proposals and contracts.
Knowledge of applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.
Knowledge of agency and mandated safety rules, regulations, and protocols.
Knowledge of techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to develop and implement goals, objectives, practices, policies, procedures, and work standards.
Ability to provide administrative, management, and professional leadership for the assigned program.
Ability to effectively manage and administer program operations and activities.
Ability to select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
Ability to prepare and administer complex funds and program budgets; allocate limited resources in a cost-effective manner.
Ability to adapt to changes in priorities or resources that impact pre-established timelines and courses of action.
Ability to maintain awareness of the functioning and status of multiple work groups or program areas simultaneously.
Ability to conduct technical and administrative analysis on programs and services to identify and recommend changes and improvements based on program goals, guidelines, and respective experience.
Ability to research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Ability to work with internal and external stakeholders to identify community care needs in assigned program.
Ability to ensure the maintenance and retention of complex records, files, reports, and other documents.
Ability to understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
Ability to prepare clear and concise correspondence, documentation, and other written materials.
Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

Nice To Haves

All First 5 employees must live and work in California.

Responsibilities

Oversees delivery of ECM services and ensures alignment with CalAIM requirements.
Supervises and supports ECM staff to ensure high-quality, coordinated service delivery.
Supports the development and review of comprehensive care plans to ensure a coordinated whole-person approach for Medi-Cal members.
Develops and refines operational workflows and processes to support effective ECM implementation and program operations.
Coordinates with Managed Care Plan partners to support program alignment and ensure compliance with contractual, quality, and promising practices standards.
Ensures accurate and timely staff documentation to support billing requirements and necessary reports.
Assesses team performance and communicates findings to leadership; implements changes to improve efficiency and service quality; maximizes effectiveness and ensures alignment with department’s mission.
Recommends and implements goals and objectives, policies and procedures and ensures the program is staffed with qualified employees by supporting hiring, training, performance management, and staff development.
Oversees daily program operations by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies.
Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities.

Benefits

Medical, Dental, & Vision Coverage
$1,500 credit per year to spend on benefits
Health and Dependent Care Flexible Spending Accounts (FSAs)
Employer Paid & Voluntary Life & AD&D Insurance
Long-Term Disability Insurance
Retirement Plans including the ACERA Pension Plan
Commuter Benefits
Employee Assistance Plan
paid vacation
paid time off
sick time
17 paid holidays including the week between Christmas Day and New Year's Day as paid time off