Engineering Technician

TRUMPF•Santa Clara, CA

25d

About The Position

The Engineering Technician I is an entry- to mid-level technical resource supporting internal technical development programs. Reporting to a department Technical Manager, this role helps identify and provide reliable solutions for product technical issues. It is responsible for repair, modification, technical support, and calibration of TRUMPF Huettinger high-power MF, RF, and DC equipment at the in-house repair and test center. Support also includes customer communications by telephone and email, customer spare-parts and inventory assistance, and repair, maintenance, and installation of demonstration equipment. The position supports customers and internal teams across technical and product matters, including start-up, integration, and training at local project sites. Travel during the first year is approximately 10–20%, with occasional international travel; additional travel may be required after training on the TH product range. The role may also assist with a 24-hour customer support line when necessary.

Requirements

1–2 years of experience in similar engineering or technical positions.
Ability to read and understand vacuum system architecture, including mechanical and electrical blueprints.
Basic understanding of electrical and control systems.
Basic understanding of systems and network communications technologies such as Ethernet, DeviceNet, and Profibus.
Proficiency in Microsoft Office and relevant administrative and industry software.
Strong communication, interpersonal, and organizational skills.
Ability to travel locally to customer sites and to other U.S. and European locations for training when required.
Associate degree required; an equivalent combination of education and experience may be considered.

Nice To Haves

Bachelor’s degree or higher in Electrical Engineering, Physics, or Material Sciences.
Industry experience with semiconductor wafer-fab equipment, vacuum coating and plasma processes, DC, AC, and RF power supplies, or induction heating.
Customer service or technical support experience.
Proven project management skills.
Application programming experience.

Responsibilities

Maintain product knowledge and awareness of industry applications, including semiconductor, display, and optical markets.
Communicate technology and product positioning to business and technical users.
Provide design and specification development support to consultants, integrators, and distributors.
Respond to functional and technical elements of RFIs and RFPs.
Understand and convey customer requirements to internal stakeholders, supporting client consultations and presentations of proposed designs and technical concepts.
Assist in designing and developing new products and tools to advance business objectives.
Maintain accurate records of client accounts, opportunities, quotes, projects, contacts, and correspondence in company-approved databases.
Provide status reports on ongoing and future projects.
Travel to local project sites to perform start-up, integration, and training services; travel may expand to regional customer locations with experience.
Resolve customer issues in a manner consistent with company mission, values, and financial objectives.
Maintain professional relationships with internal and external customers and stakeholders.
Cooperate with other TRUMPF Huettinger departments.
Provide assistance to the 24-hour customer support line when necessary.
Repair, modify, provide technical support for, and calibrate high-power MF, RF, and DC equipment.
Provide customer support by telephone and email, and assist with customer spare-parts and inventory needs.
Repair, maintain, and install demonstration equipment for customer demonstrations.

Benefits

401(k) with generous company match.
Comprehensive medical, dental, and vision benefits, including employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
Tuition reimbursement and student loan guidance.
Paid family and parental leave programs, plus reproductive and family health resources.
Paid time off available from day one and 11 paid company holidays.
Company-paid life insurance at two times base salary, plus short- and long-term disability coverage.
Gym membership subsidy.
Employee referral bonuses.
Recognition awards.
Scholarship program for employees’ children.